Showing results for 
Search instead for 
Did you mean: 
New Contributor

Account Recovery process failed


I am currently logged into my vault, which I was able to do with a One-Time Password. I do not know my master password. When I try to do the recovery steps to set up a new master password, I put in the new master pass word on this screen:

Screenshot 2021-09-10 at 14-03-17 My LastPass Vault.png

It then downloads my data, encrypts it, and goes to the screen to upload the re-encrypted data (shown below), and the pop-up closes without the progress bar for the last step completing. Why is this happening? How can I get the step to finish? Is there any hope for me?

Screenshot 2021-09-10 140231.jpg

Active Contributor

Re: Account Recovery process failed

Did you try to login with the new password?



LogMeIn Contributor

Re: Account Recovery process failed

Hi @Keegeroni,


Could you try another recovery option to see if that completes and the master password is then changed? All of the possible recovery options are outlined here:

RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!