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DeWil666
New Contributor

All my Passwords are scrambled or empty

Hi Support,

 

all my Passwords are Empty or scrambled with some Chinese letters. I have not noticed any malicious activity on any of my accounts and I can still log in to LastPass, but ALL PASSWORDS and Notes and Data are gone!!!! 

 

Please help!

DeW

5 REPLIES 5
AshC
GoTo Moderator

Re: All my Passwords are scrambled or empty

@DeWil666   I apologize for the Vault confusion there.

 

You can try these possible solutions to return your missing data:  https://support.logmeininc.com/lastpass/help/why-is-my-lastpass-vault-contents-blank-missing-or-has-... 

 


Ash is a member of the GoTo Community Care Team.

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veronicaalves77
New Contributor

Re: All my Passwords are scrambled or empty - and ALL are said to be compromised

I tried the steps above but it is still the same.

jlock
New Contributor

Re: All my Passwords are scrambled or empty - and ALL are said to be compromised

I am having the same issue (for the 2. time )

Following here and hope for a solution

AshC
GoTo Moderator

Re: All my Passwords are scrambled or empty - and ALL are said to be compromised

@veronicaalves77 @jlock If none of the troubleshooting steps mentioned in that article have any affect, we may need to revert your account to the last save point. Let me know if you need help creating a support case.


Ash is a member of the GoTo Community Care Team.

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Frank-van-Braak
Active Contributor

Re: All my Passwords are scrambled or empty - and ALL are said to be compromised

I have the same problem when moving entries from one to another shared folder. Passwords are empty after refreshing.. or TOTP is gone... or passwords are Chinese..

 

Clearing cache was fixing it for 2 hours.. even when Exporting the passwords to CSV, some of the passwords are scrambled... (mostly onmicrosoft.com accounts)..

 

Please fix this