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SmarmySailor
Active Contributor

Approving login from a new IP address?

Hi, I remember earlier that I had to approve login from a new IP address but it doesn't seem to be available anymore - or how?

 

I just tested by logging in via VPN from 2 other countries and it went straight to 2FA. No message about checking security email etc. 

 

Is it a setting I've missed or has it been removed completely?

 

And btw, I have not enabled Disable Email Verification (just saw that now).

1 ACCEPTED SOLUTION

Accepted Solutions
SmarmySailor
Active Contributor

Re: Approving login from a new IP address?

Hi again @AshC 

 

Alright, I tested it again by using another browser than my default, cleared all temp data and then tried to login via Spain and this time it reacted with a: Check your email for a mail from LastPass or Review your login information.

 

So it IS working - and the error was on my part, using my default browser over and over again when testing it. Also, you might be right that the end VPN points I chose where somewhat close to each other, don't know about that. I just know that I haven't chosen to go via Spain before. 

 

So now I feel comfortable again 🙂 - thanks for your time.

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4 REPLIES 4
SmarmySailor
Active Contributor

Re: Approving login from a new IP address?

Is it because it doesn't matter that the IP address is changing, what matters is if the device/computer is recognized (although I don't know how it's identified).

But maybe that's why.
AshC
GoTo Manager

Re: Approving login from a new IP address?

Hi, @SmarmySailor 

I looked up your Community email in the LastPass database to check on the status but could not locate any accounts. 

 

Regarding your inquiry, if your device still has LastPass data cached there, then it could be recognized as 'trusted'--- even if you're on a slightly different IP address. 

 


Ash is a member of the GoTo Community Care Team.

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SmarmySailor
Active Contributor

Re: Approving login from a new IP address?

Hi @AshC, thanks for replying.

 

It wouldn't be a slighty different IP if I go through another country - but what you're saying is that it SHOULD react to another IP address?

 

I can try another browser where all temporary files, cookies etc. have been cleared and then connect via another country.

 

And yes I use another email as LP login - I can PM it to you if that's alright. 

SmarmySailor
Active Contributor

Re: Approving login from a new IP address?

Hi again @AshC 

 

Alright, I tested it again by using another browser than my default, cleared all temp data and then tried to login via Spain and this time it reacted with a: Check your email for a mail from LastPass or Review your login information.

 

So it IS working - and the error was on my part, using my default browser over and over again when testing it. Also, you might be right that the end VPN points I chose where somewhat close to each other, don't know about that. I just know that I haven't chosen to go via Spain before. 

 

So now I feel comfortable again 🙂 - thanks for your time.