Hi, everyone.
First, I'd like to apologize if you experienced any difficulty after the forced logout + MFA resync event. While this event was necessary for LastPass security upgrades, and all users were sent an email notification in advance, there may be a few issues to be aware of.
The individual cases may vary depending upon your environment, including the following:
- Please check your security email address for any confirmations from LastPass, trying to confirm your IP address or new device. If you find one that's out of date, please attempt to log in again, and trigger a new verification email.
- If you're locked out of LastPass because you don't remember your account password, you may create a case for Customer Support by clicking the 'Contact' button in the middle of this page.
- If you're locked out because you cannot re-sync MFA, you may create a case by clicking the 'Contact' button in the middle of this page for an email follow up.
if you're still experiencing MFA - reset difficulty, please outline the following:
What authenticator(s) did you reset?
After the successful reset, what kind of MFA method did you try to log in with?
Have you been prompted to verify your new location on your next login attempt after the successful reset?
Have you checked your email for 'verify your new location' on your next login attempt after the successful reset?
Thank you.
Ash is a member of the LastPass Community Care Team.
Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
