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Active Contributor

Bug Report - SMS

Good day,


We are seeking technical support on an issue we started experiencing last week when our login SMS messages stopped being received on Thursday, June 9.


We have reached out to our telecoms (switching) provider Digicel, who have troubleshooted our issue.  They indicate that Infobip (international third party SMS intermediary) are  not receiving the text messages from LastPass.  They believe the messages are not being sent from LastPass and suggest that the "SMS aggregator correct this routing”.


In the meantime we cannot access LastPass to login as is SMS and Authenticator are not working.  Please help!!

I’d be grateful for some assistance.

Tags (1)
GoTo Moderator

Re: Bug Report - SMS

Hi @snf2022

I removed your email address from the follow up response.


It looks like you were able reach Customer Support and they are currently investigating.  Let me know if you don't hear back though. 


Ash is a member of the GoTo Community Care Team.

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Active Contributor

Re: Bug Report - SMS

Hi there

Following up to see if GoToSupport for LastPass can respond to my query.  I am still unable to login to LastPass since June 9.


Many thanks