Has anyone else been unable to access their "account settings" in LastPass vault?
My staff can access theirs, but as admin I can't access mine - the page simply hangs when I select it. I've tried on Chrome and Microsoft Edge browsers, but the same issue occurs.
Any suggestions would be helpful.
I've also been having the same problems, though I'm just a free user. I sadly haven't been able to find any answers. I've tried different browsers, different devices, clearing cache, and incognito mode but none of them work. Also just found out that I can't add or edit anything in my vault. It will just respond with an "Invalid Response error".
I tested it on macOS Chrome , macOS Safari and Windows 10 Chrome.
Has anyone raised a support ticket yet?
Same problem here, and the way I found out was by attempting to update my credit card after receiving what appears to be a legitimate "we can't process your payment" message. So great, things will go south because I can't access account settings to update my payment. I'm trying to open a support ticket.
UPDATE: I was unable to create a support ticket. I could view my old support tickets, but any attempt to create a new one led to a "page not found" error. However, once I was logged in to the support portal, I was able to access the "My Account" settings using the drop-down list to the top right. Just a workaround for anyone who is able to access the support ticket page.
This morning the issue seems to be resolved for me - I didn't change anything, or restart my computer, so I assume something got fixed behind the scenes.
I hope others are resolved too.
I'm sorry about the delay in responding here. We identified this issue recently and prioritized a quick fix to resolve the access problem.
Please let us know if you're still encountering any issues.