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1MoreLocked0ut
New Contributor

Can't Disable MFA — phone wiped, laptop rebooted, all accounts logged out

Hello,

 

I'm a longtime Premium user waiting for customer support to call and in the meantime hoping to resolve this problem on my own if I can.

 

I'm yet one more user in a crisis:

 

1) I replaced my phone but didn't sync my Google Authenticator before wiping all the data off the old one

2) I rebooted my browser and so am logged out of LastPass *and* my email

3) But, after sending me a OTTP by text message, LP says it has sent further instructions to... my email (which I also can't recover because  I can't do 2FA there either and the pw is in... LP)

 

There's got to be some way I can verify my identity to get back into my account. I could lose 10 years of email, it's a really inconvenient time at work, etc...

 

Would v much appreciate some help from a human.

1 REPLY 1
GlennD
LogMeIn Manager

Re: Can't Disable MFA — phone wiped, laptop rebooted, all accounts logged out

Hi @1MoreLocked0ut 

 

As you cannot access your email you will need to wait for support to contact you and verify your identity so you can sign in.

 

 

Glenn is a member of the LogMeIn Community Care Team.

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