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odinex
Active Contributor

Can't activate free ExpressVPN trial

Hi,

I'm currently trying ExpressVPN in my Security dashboard. Unfortunately I have a message: An error occurred while sending my email to EXVPN. Please try again later.
Now the tab for the activation has completely disappeared.
Therefore I ask the support to activate this before me.

thanks mate

Tags (1)
4 REPLIES 4
GlennD
LogMeIn Manager

Re: Not able to active EXPRESSVPN

Hi @odinex 

 

Unfortunately, there is no way to get that offer prompt back, but you can still get a 30 day free trial direct from their website: ExpressVPN Trial

 

Glenn is a member of the LogMeIn Community Care Team.

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leeosborne
New Contributor

Re: Not able to active EXPRESSVPN

I have a related problem 

 

I can still see the offer prompt

But when i click "Start VPN"
I get the error below:


Something went wrong.
We couldn’t share your email address with ExpressVPN.
Don’t worry, you can try again.

 

After I click Try again, same error pops up

RachelO
Retired LogMeIn Contributor

Re: Not able to active EXPRESSVPN

Hi @leeosborne,

 

If you encounter any issues activating the ExpressVPN trial or if the button is not there anymore, we aren't able to fix it on our side as this is managed by ExpressVPN directly.

When this happens, users will need to sign up for a free ExpressVPN trial though their site directly: https://www.expressvpn.com/go/features/free-trial




RachelO is a member of the LogMeIn Community Care Team.

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leeosborne
New Contributor

Re: Not able to active EXPRESSVPN

Thanks for the reply.

 

"if the button is not there anymore"

The button is still there.

 

I've had a live chat with ExpressVPN and they say its on your end because it's happening on your site.

I will post or email/msg you a transcript of the chat later.

Here are the screenshots of the error:

https://ibb.co/njwpG3L

 

"sign up for a free ExpressVPN trial though their site"

The link you provided is not for a free trial, more of "pay now and then try to get a refund later"

(Money back guarantee, not really a free trial)