I wasn't able to find a support ticket for you, so that we can investigate could you send me a Private message to let us know your LastPass account email? To send me a private message, please click my username to view my profile, then click the blue "Send a Message" button in the upper right.
Same issue for me, I used to be a paying customer for years, used to recommend LastPass to everybody since last year I slowly moved away and now I cannot delete the account and need to spend hours to get a simple delete done.
Since at this point my account is free I can't contact support. So what do I need to do in order to delete my account? Any help will be really appreciated. (I've already tried multiple browsers and lowering security settings)
If you have access to the email address that the account is registered to, you should be able to delete it even if you no longer remember the Master Password. What exactly happens when you follow the steps in this support article? Do you never get the email, or does nothing happen when you click on the link in the email?
I do have access to the account, I do have the master password. I did all the steps and when clicking Delete a pop up appears but it does not load completely, All I see is a small pop-up with LastPass as title and no body.
I've tried with different browsers, made sure even all cookies were allowed but I have the same result with Chrome based browser, Firefox and Safari.
Thank you @suttorres
This is such a weird one, I have never been able to recreate it. I am going to talk to our team and see if there is something we can look at in the browser diagnostics that might help identify why it does not load like this for some customers.
Our team would like to further investigate this issue as we haven't been able to reproduce it on our side just yet, we have created a support ticket on your behalf for this issue. Please check your email as the support team sent an email to you on Oct. 12 with more information, and please respond to that email as well with any additional information or questions.