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lpblows
New Contributor

Can't remove myself from shared folder (potential bug w/deleted account?)

As a free user I would like to remove myself from a shared folder. However, I'm unable to w/o giving LastPass $36 for annual billing (not even a monthly option) - lots of growth friction IMO.

 

Anyways, I've contacted the owner of the LastPass original account and they told me they have deleted their LastPass account.

 

As a result, why hasn't the shared folders been removed from my account? I would like them gone regardless but not going to pay $36 to remove them. LastPass support was no help either...

5 REPLIES 5
GlennD
GoTo Manager

Re: Can't remove myself from shared folder (potential bug w/deleted account?)

Hi,

 

I think the owner is mistaken, the account I found connected to yours only have an expired subscription they did not delete it. If they need help deleting their account have them contact us.

 

Glenn is a member of the GoTo Community Care Team.

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lpblows
New Contributor

Re: Can't remove myself from shared folder (potential bug w/deleted account?)

Update: They no longer have access to that email address. Since you are able to view the details, is it unreasonable to ask to have you unlink my account?
 
I'd prefer not to pay $36 unlink and then ask for a refund/request my credit card for a refund.
GlennD
GoTo Manager

Re: Can't remove myself from shared folder (potential bug w/deleted account?)

I'll look into that for you.

 

Glenn is a member of the GoTo Community Care Team.

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lpblows
New Contributor

Re: Can't remove myself from shared folder (potential bug w/deleted account?)

So appreciative. 🙂

zylox
New Contributor

Re: Can't remove myself from shared folder (potential bug w/deleted account?)

I also can't remove myself from a shared folder.

 

It was originally shared from someone I am no longer in contact with.

 

I'm not sure if they are a premium LastPass user but I am.