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ralphhatt
Active Contributor

Can´t submit a new credit card

Time has come to renew but my old credit card is not valid anymore.  Every time I try to insert a new card, when I hit SAVE button, an "Unknown Error occurred, try again later" message appears.  And that´s it.  No renewal.

1 ACCEPTED SOLUTION

Accepted Solutions
ralphhatt
Active Contributor

Re: Can´t submit a new credit card

3 REPLIES 3
AshC
GoTo Moderator

Re: Can´t submit a new credit card

Hi @ralphhatt 

Sorry that error is not more specific. 

 

Can you try enabling auto-renew in your online account first?  Here are the instructions:  

https://support.lastpass.com/help/when-is-my-renewal-date-for-lastpass 

 


Ash is a member of the GoTo Community Care Team.

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ralphhatt
Active Contributor

Re: Can´t submit a new credit card

I´m also sorry that the error is not more specific.
 
I had auto-renewal on, but I have to Update the Payment Method because my old card is canceled - it won´t work.  After filling out the data manually, I get the "error message, try later".   This has been going on for a long time.  Never works.
 
I recently got an email directing me to the same form but always the error message.
I tried "Renew Now" but doesn´t work either!
 
Ralph
ralphhatt
Active Contributor

Re: Can´t submit a new credit card

Please,  HELP!