Cancelled account and still billed

[fredgy]

I cancelled my account last year and I was just billed for another year without any warning as in the past. My password does not work and none of the recovery options work. I cannot log into support without my password. When I try to cancel my account again using their "contact support"option to recover the account, I get no response. This is insane that I cannot contact support except through the use of a password that will not work, likely because I deleted the account.

[Misterian]

I have the same problem! I stopped using LastPass and switched to 1 Password and should have, at that time, cancelled. Now, I can't log in as I cannot find my emergency codes. So they have my old vault free for the hackers to try to crack! And they billed me, too.

[KarolH_LP]

Hello @Misterian ,

Thank you for contacting us. 

I've noticed you have not used the account for a couple of years, and you have submitted your case with our tech support, we'll leave them to check this with you. Please, provide the information requested.

Thanks. 

[animagus99]

Same thing happened to me, I switched to 1password last year after the LP breach and now I am charged for Premium with no way to contact LP to cancel!!!

[KarolH_LP]

Hello @animagus99 ,

Thank you for joining!

I've noticed you stopped using LastPass but left the autorenewal active.  Please, private message me providing the last four digits of the card for us to review.

Thanks.