Cannot cancel the automatic renewal in account setting

[tickkal]

the "cancel Auto-Renewal" button don't worked. still renewal.
need a refund and cancel the  Auto-Renewal.

my lastpass account "cysu1077@gmail.com"

[CreeperSan]

I've met the same problem, any update?

[CreeperSan]

I want to cancel my Lastpass Premium Automatic Renewal for some reason. And i follow this page to cancel  it on website

https://support.lastpass.com/help/how-do-i-cancel-automatic-renewal-for-lastpass-premium-lp010116

But after clicking "Yes" to confirm cancel in step 5, the page still shows that the Automatic Renewal is Enabled and I check my email DID NOT RECEIVE any confirmation email about cancel automatic renewal.

How am i supposed to CANCEL Lastpass Automatic Renewal  ???    

[AshC]

@tickkal @CreeperSan  I'm very sorry for the recent billing failures. This is s a high priority issue we should have fixed in the coming days.

In the meantime, you can request help from Customer Support in order to disable the automatic renewal: https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121 

[Sayse]

Same here (2022-08-19). I will have to act with my bank to counter them...

(This message will be part of the case.)

[CreeperSan]

Thanks for the advice bro, I guess this is the only thing I can do unless they fix this bug.

Much appreciate.

[CreeperSan]

@AshCThanks for the response, I'll try it again several days later.

Much appreciate.

[Sayse]

You're welcome.

After some search, I've seen that LogMeIn doesn't manage issue with LastPass here.

Moreover, the only way to resolve it is to contact LastPass support.

In my case, it's only possible through phone call.

Seeing that my CD will be changed before the renewal, I have :

- opted for an account deletion

- chosen a competitor as password solution

- transfer my data there.

There are many other topic about this issue and most users are left alone to resolve it.

I don't wish to pay for this kind of service.

Good luck for your case o7

[GlennD]

Hi @Sayse and @CreeperSan,

We are looking into the issue with canceling online, for now, you can contact LastPass Support and request a callback and they will assist you. If receiving a callback is an issue for you I can open support tickets for you to have your automatic renewals disabled.

[Sayse]

Hi @GlennD,

Thanks for the merging.

In my case, it should be done: In theory, without an account, I should not be debited in october. If it's the case, there will be a GDPR issue between departments.

In the worst case, if you can make it sure with a ticket, I would be grateful to you.

You should also ask for someone to check Chrome addons review

It was this review which has made me check the settings.