is anyone not able to disable their auto-renewal like me?

[tarq171]

not able to cancel LastPass a year membership

so i wanted to try Last pas premium for a year and after put in my information and purchased a year of LastPass premuim i tried to cancel my Auto-Renewal

but it doesn't respond at all. and am stuck for hours trying to cancel it

i know how to canel a membership but the thing is when i click on the "Cancel Auto-Renewal" the website doesn't respond it just starts loading..then nothing happens 

is anyone not able to disable their auto-renewal like me?

[tarq171]

Omg i have the Same problem!! why is this happening??

ill have to cancel my card from the bank

Ill Never renew my last pass memebership

[AshC]

@tarq171  I apologize for the billing issue there. 

We are aware of the problem and working to resolve it fully.  If you need to disable the renewal as soon as possible, please request a callback from Customer Support through this page: https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121 

[tarq171]

thanks for the help Ash

the issue is resolved 🙂

[EvanW]

@tarq171   I'm very sorry for the recent billing failures. This is s a high-priority issue we should have fixed in the coming days.

In the meantime, you can request help from Customer Support in order to disable the automatic renewal: https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121 

[Nerida]

Hello Support,

I can't cancel my account auto renewal. I've tried the suggestions on this forum and the support page provides no means to contact support. I have tried on two different computers with firefox, brave, edge and none show any contact details for support at the bottom of the page. I want my auto renewal canceled, and I want a lastpass support representative to email me about it.

[Dylan1983]

Hello Support,

I'm also unable to cancel auto renew on my account. I've tried with a number of browsers with all privacy settings disabled. The provided lastpass support page provides no contact details at the bottom of the page as suggested here. I want support to contact me via email or phone to resolve this. I do not want my account to auto renew on the 3rd of October.

edit: https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121

At this page there is nowhere for me to request a call back or contact support. I can provide a screenshot if needed.

[pufan]

Still not working to cancel the auto renewal. What can I do? 

What is the number for support? 

I want to DELETE my account and before i do that, of course i want to CANCEL the AUTO RENEWAL.

This is unacceptable...

[Sayse]

Goto : https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121

At the bottom, click on "Contact Support"

A afrme will appear with choices to redirect you to your country support

[lingaolc]

I want to cancel LastPass Premium automatic renewal, could you open support tickets for me?