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JSC84
Active Contributor

Cannot login to LastPass App for Mac/Safari

The LastPass app designed for Mac/Safari usage will not allow me to login. I can login through the LastPass website just fine. I can login through LastPass extensions for Chrome, Opera and Edge, just fine -- which are all working on a Mac. But the version of LastPass app for Mac/Safari accepts my password, I click Log In, and it looks like it is about to login. After about 3 seconds it stops, then resumes the login box, does not display an error, and the password box is empty as if I had never entered a password at all.

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
GoTo Moderator

Re: Cannot login to LastPass App for Mac/Safari

@JSC84  @R44-R22  We have released another update that should resolve this issue.  Please locate the menu bar up top and look for the Check for updates option to click.  This version should be 4.98.1. 

 


Ash is a member of the GoTo Community Care Team.

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View solution in original post

8 REPLIES 8
denis_
LastPass Contributor

Re: Cannot login to LastPass App for Mac/Safari

Hi,

 

What version of the LP mac app do you have? (Lastpass Menu > About Lastpass)

JSC84
Active Contributor

Re: Cannot login to LastPass App for Mac/Safari

I deleted the old one and got a new version from LastPass website. So whatever version is available from the website. Still, the problem persists.

denis_
LastPass Contributor

Re: Cannot login to LastPass App for Mac/Safari

I seem to experience the same problem as you. 

 

Let me get back to you on that. 

R44-R22
Active Contributor

Re: Cannot login to LastPass App for Mac/Safari

Same problem here. Happened after I updated from 4.97.0 to 4.98.0

I deleted 4.98.0, rebooted, re-installed but problem persists.

AshC
GoTo Moderator

Re: Cannot login to LastPass App for Mac/Safari

Hi all,

Thanks for alerting us to this problem. 

While we investigate further, you may be able to log in through http://lastpass.com/login on Safari, and then attempt to activate the LastPass plugin again. 

 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
AshC
GoTo Moderator

Re: Cannot login to LastPass App for Mac/Safari

@JSC84  @R44-R22  We have released another update that should resolve this issue.  Please locate the menu bar up top and look for the Check for updates option to click.  This version should be 4.98.1. 

 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
R44-R22
Active Contributor

Re: Cannot login to LastPass App for Mac/Safari

It's working again now. Thanks for the fast resolve of the problem.

JSC84
Active Contributor

Re: Cannot login to LastPass App for Mac/Safari

Yes, it seems to be working again. Thank you for a rapid response!