Hi, all.
I wanted to follow up on this thread as there may be several reasons for a LastPass login problem:
- If you're seeing timeout failures, check your local area network, and switch connections or devices to confirm the problem is not localized
- If you're seeing connection errors at lastpass.com or in-app, check the LastPass status page here: https://status.lastpass.com/
- If you're sure of the account password, but may be triggering the IP/device verification email from LastPass, these communications will first go to your security email (different than your login email).
- If you were scheduled for the recent LastPass security upgrades, then you were automatically logged out of all devices, and would have had to re-sync your MFA selection from a desktop computer at lastapss.com.
* Recovery methods require either advanced settings to sync with biometrics, or to pull from locally cached LastPass browser data, as outlined in this support guide.
** If you still cannot log in, you may request help from Customer Support by clicking the 'Contact' button in the middle of this document.
*** If you require assistance disabling MFA for any reason, you may utilize the 'Contact' button in the middle of this support page.
Ash is a member of the LastPass Community Care Team.
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