Cannot login to Lastpass

[es114]

Got 2 emails this morning.  First one, they recognize the issue and are working to resolve shortly.  Second one, stated all login issues resolved and all is functioning normally.    So I tried to login.  Same problem, password not recognized.  These people are clueless.

[AshC_LP · Accepted solution]

Hi, all. 

I wanted to follow up on this thread as there may be several reasons for a LastPass login problem:

1. If you're seeing timeout failures, check your local area network, and switch connections or devices to confirm the problem is not localized
2. If you're seeing connection errors at lastpass.com or in-app, check the LastPass status page here: https://status.lastpass.com/ 
3. If you're sure of the account password, but may be triggering the IP/device verification email from LastPass, these communications will first go to your security email (different than your login email). 
4. If you were scheduled for the recent LastPass security upgrades, then you were automatically logged out of all devices, and would have had to re-sync your MFA selection from a desktop computer at lastapss.com. 

* Recovery methods require either advanced settings to sync with biometrics, or to pull from locally cached LastPass browser data, as outlined in this support guide. 

** If you still cannot log in, you may request help from Customer Support by clicking the 'Contact' button in the middle of this document. 

*** If you require assistance disabling MFA for any reason, you may utilize the 'Contact' button in the middle of this support page. 

[Margaret-July25]

Here is a reply to  AshC_LP on his "solution" to our problems to login to Last Pass:

I don't know who you are, but I see you on a lot of pages where you are suggesting the same solutions to our problems.

I assure you that your "solutions" are not helping us.

We have a huge problem with Last Pass please respect our messages on this Community Page and try to explain our issues to Last Pass and not to us because we have been trying everything possible for almost two weeks and we are not able to log in.

[Margaret-July25]

Thank you for informing us.

I am still unable to log in to Last Pass. 

[AshC_LP]

HI @Margaret-July25 

I'm sorry to hear of the ongoing trouble there. 

In your case, I looked up the associated email address to check the LastPass status. I do see the browser used with the LastPass app may have some cached data in order to create a recovery password by following these instructions. 

[Margaret-July25]

@AshC_LP

I followed the link and as you see below. I can not login. The email from Last Pass is NOT COMMING to my mailbox or my spam. Everything is the same as last week. 

So please do not mark this case as "SOLVED" because it has not been solved by you or by Last Pass. 

[DAOWAce]

Can confirm the "solution" is not a solution here.

This is what I receive when trying to login:

No verification notices of any sort, just acting like I input the wrong information.  The information is not wrong, and I am able to login on another browser.

When I logged in via mobile, it updated the PBKDF2 iterations (forced, no option to avoid) and logged me out of all active sessions (many MONTHS old).  I was able to login on mobile (then got blocked by the free tier BS), and one desktop browser, but not the other which is my daily driver.  It also seemed to coincide with an extension update, or at least forcibly changed the way the extension functioned causing all sorts of issues (solution was to disable "Use improved save and fill", as I guess the old style option got deprecated).

Also, I swear I had increased the iterations myself long ago, before the security issue happened.

Everything was working perfectly before this.

[es114]

My case is not solved.  I cannot login to LP.  My password has not changed.  You are forcing me to find another password manager.  I will leave reviews on google about how horrible your service is.  I hope many others do the same.

[AshC_LP]

@Margaret-July25  You are not entering the correct password, which is why LastPass is not sending any verification emails.  I do see that you've entered it correctly very recently, so I suggest typing out the password in a separate document, then copying it into the LastPass login field. 

[AshC_LP]

@DAOWAce  Hi, I'm seeing successful logins to your LastPass account. If you're still having trouble, I suggest trying a private browsing window at lastpass.com.