[URGENT] Re: Cannot login to Lastpass

[Janosch]

Is there accessible support available for paying customers here? With LastPass, I can't get in touch with anyone and the website just sends me in circles.

[adisa]

Hi, I am having an issue when logging in to LastPass because of MFA. I am using a new phone, so I can't authenticate through the Authenticator app, and the SMS/call option does not work for me (my SIM card is fully functional and I can receive SMS and calls from anyone else). I know the master password, but I am locked out of my account. Could someone from LastPass support help me?

[ClydeR]

This is a rather popular thread--yesterday was the first time I have needed to log in to my LastPass account in a while.  The Microsoft Authenticator Application was disabled on May 19th, but when I try to log in now, I am still being asked for a Multifactor Authentication Code.

I have already sent my email in a support request, but it is rather unnerving to only be able to send an email in to support without any acknowledgement, or sense of how long(or if) a response will be forthcoming.

Clyde R

[lidani2320]

Hi Ash - lastpass requires me to reverify my email. But there is no email in my inbox and no way to request a resend. Is there a workaround or way to contact Lastpass?
Online you are required to login before you are allows to contact Lastpass - but I can't login without the verification email which Lastpass are not sending.

[lidani2320]

Something that might help navigate out of the kafakaesc circle jerk of accessing customer support...

When you go to an article and scroll down - e.g. 

https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/FAQ_A...

Then there is a red customer support button which you can click that takes you here: 
https://support.lastpass.com/s/contact-support 

Then you can enter your email. 

Good luck!

[lidani2320]

*kafkaesque

[Lau86]

Good morning!! I have the same message that appears in the image. I do not have access to my email because they have deleted it, but I do know the password and I receive the recovery messages from my mobile phone. How can I enter and change the email?

[ioanhoriadinu]

Hello,

I cannot login to LastPass anymore even if I know my master password. I did an account recovery and it worked but still cannot login.

The error returned is:

To continue:

• Check your inbox for an email from LastPass: di*******@gmail.com 
  or
  • Review your login info and try again
    
    Please help me.

[Lau86]

Message:
To continue:



Check your inbox for an email from LastPass: di*******@gmail.com
or
Review your login info and try again

Please help me.

[JLO1]

I'm in the same case. My lastpass authenticator is not linked anymore, so I cannot do anything.  I'm asking for SMS and I don't receive any. Pls, help because I'm stuck and I need desperately the password. I know my master password