Cannot login to Lastpass

[JLO1]

I'm going to explain my case more detailed. Today when I accessed Lastpass I was requested to reenable the multifactor authentication. I did so, or at least I thought I did. The case, is that when I try to enter and I receive the request for lastpass authenticator, it says that the device is no longer linked to my account. That means that I cannot use the multifactor way. I try with SMS, but I don't receive any. As fas as I know, I cannot disable the lastpass authenticator. When I try to recover the  password, as final solution, I receive the first code but then I cannot follow. Now I have a message the says that I have tried it a lot of times . PLs, I'm desperated because I have all my passwords here and I cannot enter the web sites. I know my master password.

I cannot submit any case nor contact anybody because the multifactor is enabled also for cases. I don't understand that.  I cannot access even my commercial account. 

I have found a place where it's possible to enter my email to solve it: 

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Important: If you choose to contact LastPass Support by selecting Contact Support within this article, your case submission is solely for the request of disabling the LastPass Authenticator app for your LastPass account because SMS account recovery was not previously set up. All other queries or escalations sent to LastPass using this article's case submission form will not be addressed.

Please use the "Contact Support" option above this line only if you are unable to log in to LastPass to submit a case. Otherwise, please use the "Contact Support" option below this line at the bottom of the page.

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I enterd my email several hours ago and I'm still waiting.

I suppose I have not been hacked but the problem  is that I don't have any possibiliy to contact anybody to see if this is the case or not. Even I cannot cancel my subscription if I wanted. I'm afraid that if I am not able to solve this problem this is what is going to happen besides the possible legal actions

[yveske]

 I have the same problem. I also had to resync MFA from them, something went wrong during the sync and now I am not able to login either. SMS or callback option do not work. I cannot turn off MFA. The support of Lastpass is really unacceptable. If their mission is to frustrate "paying" customers they are clearly on track to achieve that objective.

[NotLoggingMeIn]

I am convinced that I am entering the correct password and it is not working out of no where. Is there a way to determine when my password was last changed? I am not only concerned for losing access to my data, but about the possibility others have access to it and I cannot tell without support from LastPass. I also recieve the inappropriate message to check my email for an email that is never coming to reset my account.

[acmeseed]

I moved onto 1Password, much better support and so far better stability. You have to adjust to some things being different, but it works really well.

[ScotOh65]

I have been using LastPass on my iPhone utilizing face recognition.  All of a sudden, I am unable to login via facial recognition, and therefore used my master password - not working.  I have tried all the suggested actions on the LastPass Support page to include account recovery.  When attempting this, my phone just tells me it is in the process - but for how long?  An hour?  2 hours....?

A bit frustrated as I had not changed my master password, been using the facial recognition, and all of sudden neither is working - what do I do?

[DM4]

I’m having the same problem. I’ve previously used face recognition to recover my master password on my iPhone and it worked fine. That recovery option was still enabled but now it won’t work just stating something went wrong and to try again later. Maybe there is an issue with the latest IOS update

[ScotOh65]

DM4 - did this occur within the last week or so?  It seems there was a LassPass update (~ Sept 16), which is when I was "logged out" and unable to log back in.

[DM4]

This happened yesterday, at the time of posting

[Hjbkmb05]

@AshC_LP can you please assist me? I am also not able to access the LastPass I use for work as of today. I am not receiving the emails and my IT department has verified that I should be. I know my master password and was promoted to change it this morning so I did but have not been able to get in when trying new or old since. Please assist. Thanks.

[jaybytez]

@AshC_LP 

Please check again, you cannot go to that page and click the button or link "Click here to request help logging in to LastPass".  It doesn't go anywhere, it doesn't even produce an error in the console window.  Even if you scrape the url for the link it routes back to the article page: https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/FAQ_A...

Please try it yourself and confirm.  That link is not working and every LastPass moderator responds with it.