Why are other questions being answered but no replies to our master password issues.
Many of us are locked out and they willfully choose to ignore us?!? Not even a response that they are working on the problem with an ECD? Horrible.
Today is 25 July 2023.
I wonder if you have received any reply from lastpass.com. Is there another Community Forum where we can ask lastpass.com to resolve the login issue?
Me too in the same situation...also i've changed the masterpasword correctly, received mail confirmation, but i can't access to my vault !!!
Contact the support...NO !! IMPOSSIBLE !!! For that you have logged in...ridiculous !
I've upgraded the app but nothing changed shameful !!
I am pretty sure they'll frown upon this. Oh well THIS has BEEN RIDICUlous!! These are the questions I had to answer. I am not in yet. I missed one part of a question. GOOD LUCK TO ALL! IDK what will do for a password manager. I have been w lastpass for many years, no problems. Now-well you know!!! Do they have a knack for the obv like this next line? shhheeessshhh
The problem may be related to the authenticator , to disable it you need to answer the questions below please
1. Please provide a proof of purchase i.e.: bank statement, invoice, if you purchased through Apple or Google Play. You can provide a redacted bank statement showing only the LastPass Transaction.
2. Provide a minimum of 5 sites that are in your vault. Please provide sites that are unique to your vault, not popular, widely used social or email domains. For example, listing 'perfectflowers.com' and not 'gmail.com' or 'facebook.com'.
3. What is the email you use to log into your LastPass account?
4. Approximately, when did you initially create your LastPass account? (Year, month)
5. Do you know the IP addresses from which you previously accessed LastPass? If so, please provide them below. (Try to check for previous emails where you approved access to your previous addresses or If you happen to be on the same device you can google, "What's my IP?")
6. Approximately, how many sites are in your LastPass vault?
It is unbelievable what is happening! I have never seen such an email like yours sent from lastpass.com.
Maybe Lastpass.com has been hacked...?
During 2014-2022 there were no login issues with LastPass.
We are locked out from our accounts and there is no one to help us.
After three days of complete frustration, I got into my vault. It took three calls with support.
The strange things that happened...
First, I went out of town with my laptop. Used the extension while I was away. When I returned to my home office and tried to use the extension to log in, I needed to enter my password. I did so, which was a password I changed in May 2023. I couldn't get into my Vault, however I was in the back end of my account (admin panel) where I could see my details -- even who my account representative was! LOL. Here, I was able to submit tickets for help/calls. To their credit, the support staff responded to my calls promptly.
The first rep told me I should "reset my account", which I responded by asking what would happen to my data. He said it would be wiped out and I could start all over. Not even worth a LOL!
I've been a customer of Lastpass for many years and have used three passwords. I wrote them down in my journal and am not crazy... here's why I say that:
When I spoke with the last rep, he told me that their records indicated I had not changed my pw for Lastpass since 2019. I know that's not true. I used the most recent password (from May 2023) to get into my admin panel with no access to my vault. Hmm...?
The rep asked me to use the password that I had in 2019, which I did and was able to get to the point where the Authenticator code was required. That failed.
During the three day period, I tried to log in many many times and some times I'd get the request for the 2FA and often I did not. In all cases, it never opened my vault.
The attempts to recover my password always resulted in a screen telling me that the code I entered expired (five seconds after I received it). Ugh.
The third rep said he thought there was a problem with the 2FA and wanted to see if we removed it from the steps to log into my vault if the problem would be resolved. I had to answer 7 questions (similar to those in this thread) and they approved me.
He removed the 2FA and I tried to log into my account with my password from 2019. Like magic, I was in and could see my vault.
I didn't ask him what happened to the two passwords I have used since 2019. I am afraid to hear the answer.
Needless to say, I promptly exported my data (Advanced Options/Export)!
The live email that I was using for communications was the same as what Dee7 noted in her entry. You may want to include your account number with that if you're not able to log in. It's worth a shot.
I have absolutely NO intention of keeping my account with Lastpass. This was a nightmare and I lost at least one day of productive work. That's not acceptable to me.
I do feel for the support reps. They were polite and trying to help me. However, for as little as I know about computer software, I am certain the tech behind this company is totally messed up while if you check on their Service Status tab, there are no known issues.
Get in, export your data, delete it and close your account! That's on the top of my to do list today!
Good luck everyone...
Thank you for informing us about your experience. I changed my master password in May 2023 too and I think that this was the mistake we made.
Their new automated (by AI) login procedures (with Authenticators) are not functioning correctly. In addition, if you use a VPN and your location (IP address) changes several times during a day, your device will not be recognized by LastPass and you will be locked out from your account.... This is what I think, it has not been confirmed by lastpass.com.