Cannot login to Lastpass

[Margaret-July25]

I have foud how to contact lastpass.com Support:

Follow this link:

https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/recov...

Please use the "Contact Support" option above this line only if you are unable to log in to LastPass to submit a case.

I managed to submit my ticket that I am not able to log in to LastPass and I received this reply:

[es114]

I was able to access lastpass using my wife's computer who is listed as a family member.  Someone called back promptly and tried to help.  He asked me to log in.  He claimed he couldn't see anything wrong and told me to reset the account, create a new master password and add all the accounts in again.  I told him that was unacceptable and angrily mentioned there are many people out there with the same problem.  He said he cannot see any others with that problem.  I told him they are on the community site because they can't gain access.  I have been on the call now 40 minutes begging to escalate the issue.   It is now 50 minutes and counting waiting for a supervisor.  Clearly these people don't care and are living in a bubble of their own.  While on my wife's computer I gained access to my passwords and exported both our accounts passwords to  an excel file.  Will use that to upload to our new 1password account.  I am done with these people.    Wait,  after 60 minutes I was told that a supervisor will call me this evening.  Updates after my call.

[Dee7]

Thanks for sharing. I am positive this is related to the addition of the lastpass auth app to access my vault. I have used a vpn and Lastpass for years also. In the past I could talk to a rep and within 2-3 calls-resolved. Not having real-time access to support.
About that admin panel, do you have a business acct or just a premium? I have premium-can I /how can I see that panel? Thanks

PS no reply since 6am-they have all of the info they asked for.

[Dee7]

I got that same msg on Sat am...I am still locked out. Hopefully you have better luck,

[es114]

They never called back.  I’m done with this company.  

[SJConnon]

I am also unable to login to lastpass. I have not forgotten my master password. When I try to login I get the message: I tried to recover my account and I do receive an email with a recovery link however when I click on the link it says it is expired even though it has only just arrived. I am getting very frustrated as all my work logins are kept in Lastpass and I can not access them. If I can not recover or gain access to my account I will be forced to find an alternative password manager which I don't want to do.  Someone please assist. Thanks and regards Sonia

No one is hearing our issues.  Very frustrating for all.

[qbert]

News !!!

I managed to log in right now...with the same credentials i tried in the past few days and i couldn't...crazy !

Now export everything and immediately switch vault !!!!

ByeBye Lastpass !

[Margaret-July25]

I just received this email from lastpass.com Support:

It looks like no one in the LastPass Support team knows anything about our problems with login!

I have decided to leave LastPass, but to delete my account I must be able to LOG IN LoL...!!! 

I must say that this company is not to be trusted anymore. 

[Margaret-July25]

LastPass Support sent me the email (see below) to LOG IN to my LastPass account!!!!!!!!!!!!!  and if I don't log in until 29 July, they will consider my case resolved!!!!!!

Hello,  We want to ensure that we have addressed the issue(s) relating to your open support case # 02380025. If you need further assistance after trying all troubleshooting steps that have been provided, please login to https://support.lastpass.com/s/case/5008c00001T9P6VAAV and let us know.  If we do not hear from you by 7/29/2023, we will consider your issue resolved and your case will be automatically closed without any further action from you.  The LastPass Support Team  If you would prefer not to click any links, you can visit our support site (support.lastpass.com), and once logged in you can view and update existing support cases or find options to open a new support case.  Please do not reply to this email as it will not be received.

I don't know what to say. They ask me to log in but my issue is that I am not able to log in!........ This must be the automatic Artificial Intelligence and Machine Learning response email. They don't even read our messages and our description of the problems we are facing...

[es114]

You may be able to login to LP thru your iPhone or other mobile due to facial recognition. You won’t be able to update your master password but you should be able to delete your account by the security options.