[URGENT] Re: Cannot login to Lastpass

[es114]

Haven’t spoken by phone.  They have responded quickly 7 days a week.  And you can’t get locked out.  

[acmeseed]

I looked it up, it sounds like they only offer e-mail support, but if they respond 24/7 that's a big plus. I also looked at NordPass, it looks like if you are a Personal user (not a business account) you only get e-mail support.

Thanks for your reply. Your response time is a lot better than LastPass' technical support 😊

[PhilD1]

Good morning, yesterday I tried to login on my mobile and it failed. I do have biometrics - and Lastpass Authenticator. It did not send an email to my inbox or spam asking for verification. I re-entered my password but to no avail. I then went to my PC where Lastpass was open and tried to check, my password was correct, but this is not possible, so I then tried to revert to the old password which I changed two months ago, again, I don’t think this worked. I’m not sure what to do now. I thought I could contact support, but it seems I need to be able to login to do this so I’m stuck again. My wife has emergency access but I’m not sure of the fine details. What does she need to enter to gain access. If anyone could just advise me in simple language what my next step should be or who I should contact, I would be extremely grateful. Many thanks, Philip Dooley

[JPF316]

Im having same issue, master reset doesnt work. I get the recovery link in emails, but doesnt get passed an error:

"Please enter a valid username or one-time password.
If you are confident you are entering valid information, contact your LastPass administrator or LastPass support. One-time login may be restricted by your organization"

Since its just me and there is no admin or organisation there isnt a way around this.

"

[Dee7]

GOOD LUCK!!!

I was locked out of my account from 7/22 until 8/9!!! THis despite sending a barage of emails. It was all bc of this stupid auth app!!!! I have been both a free and a paid sub. Previously , bc I could get in on my phone.....I could always contact support and my issue was resolved. This time as you know I could night sign in.

I do have a solution-not immediate-at least they did answer. Facebook im's. That is the person who I was finally able to get my issue resolved through.

I haven't decided what I am goint to do with last pass as of yet. The very first thing I did was download a spreadsheet of all of my passwords.

[AshC_LP]

@acmeseed Hi, 

After looking up your LastPass account, I can see issues getting past the MFA request. 

As I outlined in the 'solution' on this thread, you may create an email case for LastPass support on any subscription tier by utilizing the 'Contact' button in the middle of recovery articles such as this: https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/LastP... 

The normal response time on email cases is about 24 hours. 

If you experience any difficulty, you may also click my Community name to request that a case be created for you.  Your ID will need to be securely verified by email before we can deactivate the MFA on your LastPass account. 

[AshC_LP]

Hello,  @JPF316 

In your account history I'm currently seeing some successful logins. 

If this is true, I suggest setting up all available recovery options for the future in case you experience any trouble again: https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass%2Fset... 

[AshC_LP]

Hi @PhilD1  

It looks like your LastPass account has successfully logged in and updated the emergency contact, but let us know if you're still experiencing any difficulty. 

[acmeseed]

"As I outlined in the 'solution' on this thread, you may create an email case for LastPass support on any subscription tier by utilizing the 'Contact' button in the middle of recovery articles ..... The normal response time on email cases is about 24 hours"

Seriously? I opened a support case Saturday morning, but I did not receive a response until noon Monday.

The solution told me that sometimes the LastPass authenticator gets corrupted and the solution is to disconnect from the authenticator. If whoever read my submission would have taken the time to read it the person would have noticed that I tried doing this but was unable to disconnect MFA.

This is the second time in less than a year that I struggled to get into my account, there is not going to be an opportunity for a third time.

[acmeseed]

Thanks for the heads up about 1Password, I set it up over the weekend and I am planning to switch over from LastPass.