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cwlee007
New Contributor

Cannot upgrade to Last Pass premium

I had a LastPass Premium account. LassPass downgraded me to a Free account when they didn't accept my automatic payment for renewal that has worked for the last 3 years.

 

I can't uprade to LastPass Premium. Every time I try, by whatever (logged in or logged out, from the webpage, from my vault, from my account page) means I get this error message

 

The support article states that I should contact customer support that I cannot access because I am no longer a Premium account holder.

 

It's strange that LastPass should make this process so difficult. 

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3 REPLIES 3
RachelO
Retired GoTo Contributor

Re: Cannot upgrade to Last Pass premium

Hi @cwlee007,

 

Could you try scrolling down and clicking Contact Support at the bottom center of this page to create  a request for the support team as they will need to assist to fix this issue? https://support.logmeininc.com/lastpass/help/why-do-i-see-a-message-were-sorry-something-went-wrong-...




RachelO is a member of the LogMeIn Community Care Team.

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lkgonzales
New Contributor

Re: Cannot upgrade to Last Pass premium

hello. i have the exact same problem. i received 3 emails from billing@logmein.com last october 18th, 20th, 22nd asking me to update my payment information. i wasn't able to see these emails right away. i've been a lastpass subscriber since 2019 but had to replace a few credit cards due to suspected fraud. I surmise this was the reason i was emailed.

 

The email said to click the box to upgrade billing information. But hyperlink wasn't working. When i logged on from my browser it showed i was already under a free account. Tried to upgrade to premium again but got the same message that i couldnt upgrade from my current account.

 

i tried the lnk you provided the other complainant but i didnt allow me to open a request. The options were to visit the Support Center knowledge base, Ask the Community or to Upgrade to get personal support. 

 

What do i do???

 

Tags (1)
RachelO
Retired GoTo Contributor

Re: Cannot upgrade to Last Pass premium

Hi @lkgonzales,

 

The billing support team will need to assist with this issue, to create a ticket for the team please scroll down and click Contact Support at the bottom center of this article, entering your account info, then clicking "Submit a billing case" at the bottom of the popup that shows: http://link.lastpass.com/community

 




RachelO is a member of the LogMeIn Community Care Team.

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