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cwlee007
New Contributor

Cannot upgrade to Last Pass premium

I had a LastPass Premium account. LassPass downgraded me to a Free account when they didn't accept my automatic payment for renewal that has worked for the last 3 years.

 

I can't uprade to LastPass Premium. Every time I try, by whatever (logged in or logged out, from the webpage, from my vault, from my account page) means I get this error message

 

The support article states that I should contact customer support that I cannot access because I am no longer a Premium account holder.

 

It's strange that LastPass should make this process so difficult. 

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1 REPLY 1
RachelO
LogMeIn Contributor

Re: Cannot upgrade to Last Pass premium

Hi @cwlee007,

 

Could you try scrolling down and clicking Contact Support at the bottom center of this page to create  a request for the support team as they will need to assist to fix this issue? https://support.logmeininc.com/lastpass/help/why-do-i-see-a-message-were-sorry-something-went-wrong-...




RachelO is a member of the LogMeIn Community Care Team.

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