I had a LastPass Premium account. LassPass downgraded me to a Free account when they didn't accept my automatic payment for renewal that has worked for the last 3 years.
I can't uprade to LastPass Premium. Every time I try, by whatever (logged in or logged out, from the webpage, from my vault, from my account page) means I get this error message
The support article states that I should contact customer support that I cannot access because I am no longer a Premium account holder.
It's strange that LastPass should make this process so difficult.
Could you try scrolling down and clicking Contact Support at the bottom center of this page to create a request for the support team as they will need to assist to fix this issue? https://support.logmeininc.com/lastpass/help/why-do-i-see-a-message-were-sorry-something-went-wrong-...
hello. i have the exact same problem. i received 3 emails from email@example.com last october 18th, 20th, 22nd asking me to update my payment information. i wasn't able to see these emails right away. i've been a lastpass subscriber since 2019 but had to replace a few credit cards due to suspected fraud. I surmise this was the reason i was emailed.
The email said to click the box to upgrade billing information. But hyperlink wasn't working. When i logged on from my browser it showed i was already under a free account. Tried to upgrade to premium again but got the same message that i couldnt upgrade from my current account.
i tried the lnk you provided the other complainant but i didnt allow me to open a request. The options were to visit the Support Center knowledge base, Ask the Community or to Upgrade to get personal support.
What do i do???
The billing support team will need to assist with this issue, to create a ticket for the team please scroll down and click Contact Support at the bottom center of this article, entering your account info, then clicking "Submit a billing case" at the bottom of the popup that shows: http://link.lastpass.com/community