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Geobram
New Contributor

Change master password and need to re-register authenticator

I changed my master password and unluckily my authenticator happens to ask me to show again that it is really me. So, I need the authenticator to log in on the website and I need the website to reactivate my authenticator. I can still access the app and all my passwords, but I can't find anything how that helps me.

How do I proceed from this?

 

Thanks in advace!

Bram

3 REPLIES 3
GlennD
LogMeIn Manager

Re: Change master password and need to re-register authenticator

Hi @Geobram 

 

Are you using our LastPass authenticator and the LastPass Mobile App?

 

Glenn is a member of the LogMeIn Community Care Team.

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Geobram
New Contributor

Re: Change master password and need to re-register authenticator

Yes I am using both apps. Can I activate my authenticator from the other app?

RachelO
Retired LogMeIn Contributor

Re: Change master password and need to re-register authenticator

Hi @Geobram,

 

If you're still not able to log in to either the LastPass app or the LastPass Authenticator, please create a ticket for the support team who will need to assist further to help disable MFA temporarily for your account. To create a ticket, please scroll down and click Contact Support at the bottom center of this page: https://support.logmeininc.com/lastpass/help/im-locked-out-of-lastpass-because-i-cant-disable-the-la... 




RachelO is a member of the LogMeIn Community Care Team.

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