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johnDLP
New Contributor

Constantly Getting "We couldn't contact the server"

I am constantly getting the above message either when I start my browser (Firefox) or once in Firefox. If I click on the LastPass icon, I get the message and then click "OK", I can get into my vault and make updates without any issues. I don't understand what this error is telling me. I have tried clearing the cache but that did not help.

 

JohnD

 

3 REPLIES 3
GlennD
LogMeIn Manager

Re: Constantly Getting "We couldn't contact the server"

Hi @johnDLP, welcome to the community.

 

If you have a paid LastPass plan and have already tried clearing the browser cookies, please open a support ticket.  

 

Glenn is a member of the LogMeIn Community Care Team.

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johnDLP
New Contributor

Re: Constantly Getting "We couldn't contact the server"

I do not have a paid plan.

 

JohnD

johnDLP
New Contributor

Re: Constantly Getting "We couldn't contact the server"

What server is it trying to access as soon as I start my browser?

 

JohnD