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New Contributor

Continue to request to verify the device even if I have already verified

I have latest Firefox extension installed on two different PC (premium account). PCs run Windows 10, all updated. Firefox is updated too. But with one PC, every time a use Firefox, the Lastpass icon continue to become yellow and send me email alerts to confirm the new device in use. Even if I click on every mail, after a while the Lastpass Icon return yellow and asks me to verify the email. But I can ignore the emails and click on "retry" button on Lastpass untill it gives me login form.

This behaviour is present since many months.

How to get rid of it?

GoTo Manager

Re: Continue to request to verify the device even if I have already verified

Hi @galerio1, welcome to the community.


Can you provide more details about this particular PC and how it is being used? Verification emails are triggered by a device or IP address we do not recognize, once you verify by clicking the link in the email we sent that device or new IP address is added to your account. You should not see another verification request unless something changes.


Glenn is a member of the GoTo Community Care Team.

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