Continuously getting the multifactor authentication failed message and can't access my account

[maddydeva]

Few days ago I have received a notifications to reset setup the multifactor authentication which I did. But today I am not able to login into my account using Brave/Chrome extension and also using lastpass.com website. How to get this error removed and I can access my account again?

[HenryO_LP]

Hello @maddydeva ,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. When asked to reset the multifactor, are you scanning a new QR code on your authenticator app? If no QR code is scanned, then the process will not be completed.

Please let me know.

Thank you,

Henry Eduardo | Customer Care