Have you ever received an answer to your question about creating tickets?
I, along with others, agree with you that the company seems to be far less responsive than it used to be.
Perhaps we have become victims of galloping corporate greed.
All I want to do is find out how to determine the exact date I created a new entry in my LastPass vault.
It shouldn't be difficult. But, apparently an accountant in the firm decided that it also shouldn't be necessary.