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New Contributor

Credit Card expired, unable to renew after replacing card

Evidently when I changed credit cards, I neglected to update the stored card in Last Pass. So the renewal failed 3 days ago.  But now, when I log in it will let me update the billing info, but I'm unable to purchase or upgrade or do anything to get out of "free" mode.

 

I have one switch (computer vs mobile) left, and since there's no phone support I have no idea how to get this fixed.

 

How can a product that is this widely used have zero phone support?

1 ACCEPTED SOLUTION

Accepted Solutions
vps
New Contributor

Re: Credit Card expired, unable to renew after replacing card

Ok, I finally figured this out.  You apparently cannot renew or do anything by going through the lastpass icon in the browser, but when I went to the desktop application, I was able to successfully renew that way.  What a frustrating experience. That website flow needs some serious work.

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1 REPLY 1
vps
New Contributor

Re: Credit Card expired, unable to renew after replacing card

Ok, I finally figured this out.  You apparently cannot renew or do anything by going through the lastpass icon in the browser, but when I went to the desktop application, I was able to successfully renew that way.  What a frustrating experience. That website flow needs some serious work.