Difficulty contacting support - Refund or Help

[KarolH_LP]

Hello @nrgdude ,

Thank you for contacting LastPass Community!

We've checked the email address of your community profile and does not match an active LastPass account or a case submitted to tech support.  The ticket number provided does not exist in the data base.  Please, create a case using the link of the red button "Contact Support" in this article.

Thanks.

[nrgdude]

Hi KarolH. Welcome to my LastPass Catch-22 world! My registered email (xxxxx@xxxxx.xx) is not accessible because the 22-character password is inside LastPass. But I cannot get LastPass to open using my unique password because it wants me to verify who I am by logging into my registered email account. But I can't log into my email because the password is inside my LastPass account. Basically, by requiring a unexpected verification, you have locked my out of LastPass. I need you to turn off the verification request so I can log into LastPass like I normally do every day! Thank you in advance.

[KarolH_LP]

Hello @nrgdude ,

Appreciate the detailed response, with the correct email we were able to check the status. The verification email was generated several times, this step is defaulted for all of the accounts, our tech support does not have the option to disable it. 

We found your case and our team tried to contact you three times via email, with no response. Please, submit a new case for our tech support team assist you sooner with the details.

[nrgdude]

Hi Karol,
No one ever tried to call me. Maybe they tried emailing the registered email that I cannot access which is the reason for this request. Any other ideas?

[nrgdude]

Hi Karol,

I still don't understand why GoTo is unable to contact me to help with my problem. I've provided my mobile phone number and my personal Gmail account. LastPass has locked me out so I cannot access ANY PASSWORD. That means I cannot access my registered email account to verity me. I have a Gold Star TSA ID if that will help. My old support ticket was 19420492 but all responses by Support were to my locked registered Gmail account and no help. I await either you or AshC to contact me so we can resolve this problem with LastPass.

Thanks.

[KarolH_LP]

Hello @nrgdude ,

Please, check your inbox and reply accordingly.

Thanks.

[nrgdude]

Hi Karol. I got your email and the email from the support team. I answered all the questions and am looking forward to a quick resolution as promised in their email.