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dwdutch
Active Contributor

Does LastPass Support actively review Feature Requests for Roadmap?

The Feature Request Forum reports only 1 Accepted recommendation out of over 550 user suggestions. 

 

I understand many may be 1-off requests but the "Archive" tag suggestion has  over 50 kudo votes (i.e. other people gave a thumbs-up that they'd support this feature).  In addition, I counted at least a half-dozen 1-off requests for something similar.    It's not perfect math but 50 votes for one feature in a population of 550 seems  a pretty high client-request count, given users must "stumble-upon" this feature suggestion to provide input.    My quick scan didn't show any other feature with such high support. 

 

1) It would help to see feature requests sort-able by Kudo-count votes

2) It would be nice to know at least one item made it to the INVESTIGATE category in over 5 years.

3) There seems to be helpful guidance by user @GlennD #GlennD but comments often refers only to what exists and not much exploration / feedback on potential for suggestions.

 

I'm hoping someone from LastPass Support  (hence my post in this category) can confirm that the Product Roadmap team is engaged in considering client input via the Feature Requests forum.

 

Personally, I dislike false-hope so, if the section is not being used, I'm better accepting a simple message that client input via this forum is not used. 

 

I hope this isn't coming across inappropriately.  I love LastPass and have been a Premium member for years and tout it every chance I get.   I trust the Roadmap teams does focus groups or use some other mechanism to gather client perspective.  I applaud the security and family-related enhancements they've been adding.  I want to know how to best input enhancements for the user experience perspective if not in the forum named for such requests.

Tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: Does LastPass Support actively review Feature Requests for Roadmap?

Hi @dwdutch, welcome to the community.

 

Yes, the Feature Requests are reviewed and we working towards more closely integrating that feedback in our product roadmap.

 

  • You can sort by Kudos if you click on the 3 dots in the top left corner and select Top Ideas
  • This community was only launched in September of 2020
  • I only comment on feature requests if it is something that is already possible, already planned and in development, or I know for a fact that it is not something we would adopt.  

 

Glenn is a member of the GoTo Community Care Team.

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1 REPLY 1
GlennD
GoTo Manager

Re: Does LastPass Support actively review Feature Requests for Roadmap?

Hi @dwdutch, welcome to the community.

 

Yes, the Feature Requests are reviewed and we working towards more closely integrating that feedback in our product roadmap.

 

  • You can sort by Kudos if you click on the 3 dots in the top left corner and select Top Ideas
  • This community was only launched in September of 2020
  • I only comment on feature requests if it is something that is already possible, already planned and in development, or I know for a fact that it is not something we would adopt.  

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!