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mikeccc
New Contributor

Email no longer available so can't verify login

Idiotic support process. The email domain changed some time back but the old domain was LastPass's admin email and was left to expired last month as not needed. Now I can't get the verify email from LP. I also can't sign into LP support because it also wants to verify the login so I'm forced to ask LastPass for support on a public forum.

 

LastPass Support: How do get a private ticket opened with you to provide a new email address to send verification emails to? I have my Master PW.

2 REPLIES 2
KarolH_LP
GoTo Manager

Re: Email no longer available so can't verify login

Hello @mikeccc ,

I'm sorry for the inconvenience while trying to access the vault. 

 

Please, private message me your account email address for a status check. 

 

Thanks.


Karol is a member of the LastPass Community Care Team.

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mikeccc
New Contributor

Re: Email no longer available so can't verify login

Hi Karol

6 days and 2 private messages later and I have no reply from you yet,