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joshmhoit
New Contributor

Error when doing password reset

Tried to reset password for one of our users but got this error:

lastpass Your settings couldn't be updated. Try again soon. Error=2 ERROR: J : error suberror=

She's the only user having this error when we are doing a password reset
User is currently locked out

3 REPLIES 3
AshC
LogMeIn Contributor

Re: Error when doing password reset

@joshmhoit  This is an issue we are currently investigating.  Please have your affected LastPass user call into Customer Support (or request a callback) so we may gather log files from their PC:  https://support.logmeininc.com/lastpass/help/how-do-i-contact-customer-support-for-lastpass-lp010121 

joshmhoit
New Contributor

Re: Error when doing password reset

Hi Ash,

 

I can get the logs for you.
How do we do this?

AshC
LogMeIn Contributor

Re: Error when doing password reset

If you can't call in directly, I'll send you a DM with some instructions.