Showing results for 
Search instead for 
Did you mean: 

For more information about the LastPass security incident please visit our blog

New Contributor

Failed Log-in Attempt Message - St. Petersburg Russia

Any suggestions on what steps I can take to protect my computer. The following message suggests a hacking attempt - I have LastPass and Logmein products. Message follows:

Login failed

There was a failed login attempt to your LogMeIn account.

LogMeIn ID:

Time of Event: 10/17/2017 4:59 PM
From IP Address:
From location: Saint Petersburg, Russia

To verify your account activity, log in to your account and go to Account settings > Security > Audit log.

To change your notification settings, log in to your account and go to Account settings > Email notifications.

Important Security Notice:
LogMeIn never asks for your password or other sensitive information by email. Do not click links or respond to a suspicious email! For details, visit
Replies to this email are not monitored. Need help with your account? Contact Customer Support.

© LogMeIn Inc, 320 Summer St., Boston MA, 02210
New Contributor

Re: Failed Log-in Attempt Message - St. Petersburg Russia

Yeah, I've gotten dozens of these emails, but have never gotten a satisfying response from support. LogMeIn says I don't have an account with them, though LastPass is their product, and LastPass didn't have any information. I'm back here today because someone in Nepal apparently wants my passwords. I'm going to send a message to Support again and see if anything has changed in their handling of this.