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Jim70
Active Contributor

Families Account Overcharged

My account was renewed today.  I was charged $49.10 for my families account before any taxes.  Did the price of Families increase?  The website says if it $4 per month which should be $48 for the year.  Why was I charged an additional $1.10?  

 

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5 REPLIES 5
GlennD
LogMeIn Manager

Re: Families Account Overcharged

Hi @Jim70 

 

I took a look at your renewal transaction and it shows $48.00 for the Families plan + $4.13 in Taxes and a total of $52.13

 

 

 

 

Glenn is a member of the LogMeIn Community Care Team.

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Jim70
Active Contributor

Re: Families Account Overcharged

In 2020, I was charged $48 plus $3.03 in taxes.  In 2021, I was charged $49.10 plus $3.03 in taxes as shown in the attached photos.  

 

lastpass 2020 receipt.jpglastpass 2021 receipt.jpg

GlennD
LogMeIn Manager

Re: Families Account Overcharged

@Jim70 Thank you for the screenshots. I will reach out to some of our billing experts to find out why we are not seeing the same thing and get back to you.

 

Glenn is a member of the LogMeIn Community Care Team.

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Jim70
Active Contributor

Re: Families Account Overcharged

Hello GlennD,

 

Is there any update from Billing on the extra charge? Thanks.

 

Jim

Jim70
Active Contributor

Re: Families Account Overcharged

@GlennD, the silence on my request is alarming!  Please respond and let me know what was determined or have the billing experts refund the extra charge.