I've been a paid user of LastPass Premium for more than a decade.
I switched to Families a couple years ago.
Latest payment for Families was October 2020. It shows in my payment/invoice history.
I am now getting messages in LastPass telling me my account is a "free" account and my access will be limited soon. All of my Familes sharing data is also gone or at least I cannot get into it anymore.
Any advice on getting support to respond quickly is appreciated. LastPass is vital to my work and I am trying to get my company to go with it. This incident is not helping my case with the company.