Families Payment not going through, Issues using YubiKey as well

[Darkbunny]

I expose the problem here, since the email support doesn't answer / answer not the designated issue.

[Darkbunny]

No guys from lastpass here ?

[PAVEL-PETRENKO]

Same USSUE !
I need solution ASAP

[GlennD]

@Darkbunny Sorry for the frustration, you should be hearing from someone any time now.

@PAVEL-PETRENKO I have looked at your account and it shows that you had a Family plan trial that has expired, what exactly happens when you try to purchase a paid plan through your account?

[PAVEL-PETRENKO]

How may times I have to pay for the service to be activated ?

[PAVEL-PETRENKO]

Please, figure out what is going on asap. 
Free Test Family period was expired. This is correct. But Family Account was payed in full for one year upfront.
And now, I get automated reminder that I MUST PAY one more time !!!!!!!!!!!!!!
And what is more catastrophic - you disable YubiKey protection. 
Without YubiKey protection LastPass value == ZERO!
Do you have any estimation for fixing that issue?

[PAVEL-PETRENKO]

NO. This is not an answer.

[Darkbunny · Accepted solution]

I finally got my problem solved, may be thanks to this post.

[PAVEL-PETRENKO]

Sorry but it is NOT SOLVED

I getting same message

[PAVEL-PETRENKO]

Already 3 days as I paid in full for Family Account and in theory should be able to use family features.

I have access to my account BUT .............

I can't use 2FA by Yubikey.