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RachelO
LogMeIn Contributor

Re: Family account was PAID in full, but Family Features still not accessible

Hi @PAVEL-PETRENKO,

 

Some of the screenshots that you had previously posted showed your full email address, for your security I have removed those screenshots. I reviewed your LastPass account and see that a YubiKey is enabled for this account, are you able to use the YubiKey or what happens when trying to set it up/log in to LastPass?




RachelO is a member of the LogMeIn Community Care Team.

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PAVEL-PETRENKO
New Contributor

Re: Family account was PAID in full, but Family Features still not accessible

Most likely something was not updated since my payment.
I was not able to use my YubiKey but now it works. 

Thank you