Family account was PAID in full, but Family Features still not accessible

[RachelO]

Hi @PAVEL-PETRENKO,

Some of the screenshots that you had previously posted showed your full email address, for your security I have removed those screenshots. I reviewed your LastPass account and see that a YubiKey is enabled for this account, are you able to use the YubiKey or what happens when trying to set it up/log in to LastPass?

[PAVEL-PETRENKO]

Most likely something was not updated since my payment.
I was not able to use my YubiKey but now it works. 

Thank you

[johnny555]

Look like this is a global f%^&k-up that no one is keen on fixing.

Had Families trial (I will know to stay away from your freebies now), now it's expired I can no longer upgrade -- payments never complete -- bank says LastPass never asks for CVC, hence failed transaction.

No wat to reach support either.

Thumbs up for customer service!

[GlennD]

Hi @johnny555 

You can contact support at any time by clicking on Contact Support at the bottom of any support article.