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RachelO
Retired GoTo Contributor

Re: Family account was PAID in full, but Family Features still not accessible

Hi @PAVEL-PETRENKO,

 

Some of the screenshots that you had previously posted showed your full email address, for your security I have removed those screenshots. I reviewed your LastPass account and see that a YubiKey is enabled for this account, are you able to use the YubiKey or what happens when trying to set it up/log in to LastPass?




RachelO is a member of the LogMeIn Community Care Team.

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PAVEL-PETRENKO
New Contributor

Re: Family account was PAID in full, but Family Features still not accessible

Most likely something was not updated since my payment.
I was not able to use my YubiKey but now it works. 

Thank you

johnny555
New Contributor

Re: Families Payment not going through, Issues using YubiKey as well

Look like this is a global f%^&k-up that no one is keen on fixing.

 

Had Families trial (I will know to stay away from your freebies now), now it's expired I can no longer upgrade -- payments never complete -- bank says LastPass never asks for CVC, hence failed transaction.

 

No wat to reach support either.

 

Thumbs up for customer service!

GlennD
GoTo Manager

Re: Families Payment not going through, Issues using YubiKey as well

Hi @johnny555 

 

You can contact support at any time by clicking on Contact Support at the bottom of any support article.

 

Glenn is a member of the GoTo Community Care Team.

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