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bstag
New Contributor

Families as a benefit issue

I had an existing account with families. When I received the email on my enterprise account, so I proceeded to Run through the process on migrating to the benefit. Which in turn cancels the family I already have. My account status shows my family account is canceled and the benefit not being enabled. On the enterprise side it states I need to follow the instructions in the verification email which I never received on either account. How long until email comes out or the status changes? or did I mess up the steps some how?

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4 REPLIES 4
GlennD
LogMeIn Manager

Re: Families as a benefit issue

Hi @bstag 

 

Sorry for any frustration, we are looking into your account now.

 

Glenn is a member of the LogMeIn Community Care Team.

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bstag
New Contributor

Re: Families as a benefit issue

Thank you for the prompt reply. I look forward to the resolution. 

dplotts
New Contributor

Re: Families as a benefit issue

Did you ever get this resolved?  I have the same problem.

bstag
New Contributor

Re: Families as a benefit issue

Yes, it was resolved at the end of September.  The final steps were to remove all the requests of tying it together and running through the steps again. I had to unlink and relink again. From what i understood my issue was a backend one. So y9ou may need to open a case as well in case it is something like that.