I had an existing account with families. When I received the email on my enterprise account, so I proceeded to Run through the process on migrating to the benefit. Which in turn cancels the family I already have. My account status shows my family account is canceled and the benefit not being enabled. On the enterprise side it states I need to follow the instructions in the verification email which I never received on either account. How long until email comes out or the status changes? or did I mess up the steps some how?
Sorry for any frustration, we are looking into your account now.
Yes, it was resolved at the end of September. The final steps were to remove all the requests of tying it together and running through the steps again. I had to unlink and relink again. From what i understood my issue was a backend one. So y9ou may need to open a case as well in case it is something like that.