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JMHoughton
New Contributor

Family Member can't log in: Errors when trying to perform an Account Recovery

Okay so first.... the e-mail support has been completely unhelpful. They replied to my issue with steps to solve an issue I wasn't having. I created another ticket and it was immediately closed.

 

Now that that is out of the way..... 

 

I have a family member who is unable to log into their LastPass account. We did not create a hint for her password, so that doesn't help. When we try to perform an account recovery we get a series of errors pop ups.

 

I have tried performing the account recovery on two different computers... both come up with the following errors:

 

Can anyone help out here? momlastpass3.JPGmomlastpass4.JPG

 

Anyone have any suggestions on how she can get back into her account so she can recover all of her passwords?

1 REPLY 1
JMHoughton
New Contributor

Re: Family Member can't log in: Errors when trying to perform an Account Recovery

Can anyone help out here?