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Etefi
Active Contributor

Family-account renewal - no Premium access, no FamilyApplications usable

I have paid for the Family-Account and was told the family and I would all be using Premium. Neither is there Premium-Access for me, nor can I use the FamilyApplivations. What do I do?

1 ACCEPTED SOLUTION

Accepted Solutions
Etefi
Active Contributor

Re: Family-account renewal - no Premium access, no FamilyApplications usable

@GlennDThank you for the reply!

This is my case number: 15726488

Thanks for taking care of this!

View solution in original post

6 REPLIES 6
cesarar
New Contributor

Re: Family-account renewal - no Premium access, no FamilyApplications usable

I'm having the same issues and file a case and not getting a response since my account is tagged as free.

Etefi
Active Contributor

Re: Family-account renewal - no Premium access, no FamilyApplications usable

Last year I had the same issue, but I didn't really care as I hadn't used LastPass for very long at that time... but this year it is different and I need it to function.

When did you tell LastPass???

cesarar
New Contributor

Re: Family-account renewal - no Premium access, no FamilyApplications usable

Filed a case early yesterday. Havent been picked up yet, nor any updates.

Just noticed that the app on my cellphone is not working, it only lets me have the computer connected.

My yearly payment was done in Oct-2020, for families and not even Premium personal is working now.

😕 was planning to renew, but this is pushing to another password manager.

GlennD
LogMeIn Manager

Re: Family-account renewal - no Premium access, no FamilyApplications usable

@cesarar I located your ticket and updated the notes on it, support is pretty busy right now but we should have it corrected soon.

 

@Etefi I could not locate an account under your community email address, can you share your support ticket number with me please?

 

Glenn is a member of the LogMeIn Community Care Team.

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Etefi
Active Contributor

Re: Family-account renewal - no Premium access, no FamilyApplications usable

@GlennDThank you for the reply!

This is my case number: 15726488

Thanks for taking care of this!

View solution in original post

rayzorfist
New Contributor

Re: Family-account renewal - no Premium access, no FamilyApplications usable

I have this exact same problem.

 

Been with LastPass paid account for more than a decade.

 

Moved  to Families a couple years ago and last Families payment was in Oct 2020.

 

My account now shows as a "free" account and none of the Families data is there anymore.

 

WTF happened?

 

Case 15741921