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chawvid
New Contributor

Re: Fingerprint doesn't work with LastPass in Chrome

If you're using LastPass on your Windows 10 computer but the fingerprint feature is not working properly, make sure your machine meets the necessary system requirements. Run the latest Windows 10 OS version. Don't run outdated browser versions. Install the latest Windows Biometric Framework drivers.

Anon6197
Active Contributor

Re: Fingerprint doesn't work with LastPass in Chrome

Thanks for the suggestion, but this has been regardless of Windows version for me. I experience this on multiple PCs, all running the latest version of 21H2, Windows 10 and 11.

It’s been so long that using the workaround is just automatic for me.
StanB
New Contributor

Re: Fingerprint issue

I have a similar issue with not being able to access the pop up window in IPad. Can you please add it to the list that needs fixing. I dint have a work around 

 

seudónimo
Active Contributor

Re: Fingerprint issue

Whelp, the workaround (right-clicking the extension) has stopped working for me, so now I can't use my fingerprint reader at all. It works when I log into Windows. The option is enabled in my LastPass settings. But nope.

 

This has been an issue for nearly two years. Two years! Does anyone from GoTo or LogMeIn or whatever company owns LastPass this week care at all? Is everyone too busy dealing with the latest security breach to devote any effort to making the product better (or, more accurately, to prevent the product from getting worse)?

centicon
Active Contributor

Re: Fingerprint issue

The work-around stopped working on one PC for me. 

 

The option to right click the LastPass Chrome icon and select "LastPass" and be asked for my fingerprint - that option disappeared,

 

I found that removing and reinstalling the LastPass Chrome extension fixed the problem. The right-click option reappeared after reinstalling the extension.

 

Suggest you try that...