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TomZ1
Active Contributor

Fingerprint setup, Windows 11

I am setting up finger print reader. 

 

 

When setting up the finger print, last pass asks to Swipe finger. At first it says "Hold your finger to the finger print sensor". I do so, it says: "Unknown fingerprint, try again". A try different fingers working for windows login with no success. 

The fingerprint reader works for well for Windows log in. 

 

- Windows 11

- Dell XPS 9570

- In device manager I have just one finger print reader Goodfix finger print, driver is up to date.

- Windows/browser restart does not help

- Last pass app on Win is installed.

- Google 2FA enabled

TomZ1_0-1637526964147.png

 

Any idea?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
TomZ1
Active Contributor

Re: Fingerprint setup, Windows 11

Victory!

I have deactivated fingerprint authetification in Win11, then activated again, set up one finger and then last pass finally recognized my finger..

View solution in original post

3 REPLIES 3
Techitout
Active Contributor

Re: Fingerprint setup, Windows 11

A new driver has just been released try windows update. You get further than me the pop out for the reader doesn't even appear for me. Hope it helps.
TomZ1
Active Contributor

Re: Fingerprint setup, Windows 11

Well after the latest update. the windows to scan finger does not pop ups as well. 😞

I click on update on this windows and nothing happens.

TomZ1_0-1637786689982.png

 

TomZ1
Active Contributor

Re: Fingerprint setup, Windows 11

Victory!

I have deactivated fingerprint authetification in Win11, then activated again, set up one finger and then last pass finally recognized my finger..