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eL_Zotto
Active Contributor

Firefox extension not working on some PC

Hello

 

I'm using Firefox on my Windows X laptop and using LastPass for years now.
Suddenly the Extension is not working. I can log in and use my Yubikey, but the toolbar icon turns grey after a while.

If I select the button after login (button is still red), I see a image of a vault with the handle turning...

On the same PC, I can use the desktop app, and LastPass on EDGE.

 

On another laptop, wunning Windows X and same Firefox version, I don't see this issue!

 

Thank you for your help

 

1 ACCEPTED SOLUTION

Accepted Solutions
eL_Zotto
Active Contributor

Re: Firefox extension not working on some PC

suddenly, today, it's working again.
The Firefox extension was updated with a version from January 9th 2022

 

Author         LastPass
Version        4.85.1.3
Last Updated   9 January 2022
Homepage       https://lastpass.com/
...

 

 

View solution in original post

5 REPLIES 5
eL_Zotto
Active Contributor

Re: Firefox extension not working on some PC

From FireFox Debug (CTRL+SHIFT+J)

ExtensionError: No such native application com.lastpass.nplastpass 2 ExtensionUtils.jsm:58:5
    ExtensionError resource://gre/modules/ExtensionUtils.jsm:58
    startupPromise resource://gre/modules/NativeMessaging.jsm:83
Tags (1)
eL_Zotto
Active Contributor

Re: Firefox extension not working on some PC

In the console output, I see the session being logged out after 30 seconds (appro):

 

[HTTP/2 200 OK 21077ms]

06:52:59.413
GETwss://lp-push-server-868.lastpass.com/ws/0ae16372186341e9763f86933921e127fc529021e69c82046dc4299fd063a66a
[HTTP/1.1 101 Switching Protocols 515ms]

06:52:59.421
XHRPOSThttps://lastpass.com/geticon.php
[HTTP/2 200 OK 316ms]

06:52:59.424
XHRPOSThttps://lastpass.com/geticon.php
06:52:59.425 [IDLE CHECK] startIdleChecker called idleCheckerStarted=false idleLogoffValueInMinutes=0 lpfulllib.js:1:69639
06:52:59.426 read: 27 preferences lpfulllib.js:1:69639
06:52:59.426
XHRPOSThttps://lastpass.com/geticon.php
06:52:59.441
XHRPOSThttps://lastpass.com/getaccts.php?mobile=1&b64=1&shap=1&u=ee5abce9ebf360382e88ba7d6eb1ed8c5df2dc05f4305fd98e4b771112eca5aa&includesharedfolderformfillprofiles=1&includeemergencyaccess=1&includependingsharedfolders=1&includelinkedsharedfolders=1
[HTTP/2 200 OK 21040ms]

06:52:59.451
XHRGEThttps://lastpass.com/teams-api/my-company/showlicensing
[HTTP/2 200 OK 289ms]

06:53:00.022
Attempt to postMessage on disconnected port 30 nms_transport.js:167
06:53:03.717
GETwss://www.dtfengig.lu/2EF8E3DF-30F3-4066-90C5-69DE2633DD99aKKhRLyQxC2Tee83ELapYJptlIM6UvUeTQaxKEd9g7ne66EzG-CTOOadjKbLR4DA4ufmelgj_XnzLmDch-Je0g/websocket?url=aHR0cHM6Ly93d3cuZHRmZW5naWcubHUvaW5kZXgucGhwL2xiLWx1Lw==&nocache=1641793983418
[HTTP/1.1 101  87ms]

06:53:07.339
Attempt to postMessage on disconnected port 40 nms_transport.js:167
06:53:10.234
GETwss://community.logmein.com/2EF8E3DF-30F3-4066-90C5-69DE2633DD99Ev58P_w35mmp6Vkp9wYO8A_oy7VaPRaCbP53fznno0cdmtwB1NCAc_U1TjHX07A5PrQaxK1mEF5NSeorRTrZwA/websocket?url=aHR0cHM6Ly9jb21tdW5pdHkubG9nbWVpbi5jb20vdDUvZm9ydW1zL3JlcGx5cGFnZS9ib2FyZC1pZC9TdXBwb3J0X0Rpc2N1c3Npb25zL21lc3NhZ2UtaWQvMzY2Njk=&nocache=1641793989848
[HTTP/1.1 101  80ms]

06:53:10.683
Attempt to postMessage on disconnected port 30 nms_transport.js:167
06:53:10.828
GETwss://live-lia-pushy-service-v2.usw2.prod.hosted.lithcloud.com/realtime/notification/bcd8e3d4-4944-4ca6-98ac-8e75d9edba4e/1241077?auth=P7Y_IdhFdZCEF9BpfUKZ_hIlwFjgA9GbkJYOTC2b_HMi_JfXRMlHuE_N21wtPaidRwNs9rlyTXd3aFUo8C97pAzV4O4k4o2c0cRQVOc3Z_Q&X-Atmosphere-tracking-id=0&X-Atmosphere-Framework=2.2.1-javascript&X-Atmosphere-Transport=websocket&X-Cache-Date=0&Content-Type=application/json
[HTTP/1.1 101 Switching Protocols 886ms]

06:53:10.864
Attempt to postMessage on disconnected port 31 nms_transport.js:167
06:53:25.012
POSThttps://incoming.telemetry.mozilla.org/submit/firefox-desktop/baseline/1/3b00ee61-e764-4648-bd08-fd03a3e1bf7d
[HTTP/2 200 OK 206ms]

06:53:29.515 LPNotifications: closing all notifications lpfulllib.js:1:69639
06:53:29.517 rsa_clearvars : called lpfulllib.js:1:69639
06:53:29.565
XHRPOSThttps://lastpass.com/logout.php?chrome_plugin=1&noredirect=1
[HTTP/2 301 Moved Permanently 395ms]

06:53:29.614 [IDLE CHECK] startIdleChecker called idleCheckerStarted=false idleLogoffValueInMinutes=0 lpfulllib.js:1:69639
06:53:29.614 read: 22 preferences lpfulllib.js:1:69639
06:53:29.865
XHRGEThttps://lastpass.com/logout?skip_prompt=1&extension_logout=1
[HTTP/2 200 OK 321ms]

06:53:30.213
XHRGEThttps://identity.lastpass.com/Login/Logout
[HTTP/2 200 OK 655ms]

06:53:30.216
XHRGEThttps://auth.lastpass.com/account/logout
[HTTP/2 200 OK 737ms]

	
GET
	https://auth.lastpass.com/account/logout
Status
200
OK
VersionHTTP/2
Transferred3.59 KB (1.54 KB size)
Referrer Policyorigin

	
cache-control
	no-store, no-cache, must-revalidate, max-age=0
content-security-policy
	default-src 'self' 'report-sample'; connect-src 'self' https://lastpass.com https://*.lastpass.com https://lastpass.eu https://api.segment.io https://app.launchdarkly.com https://events.launchdarkly.com https://clientstream.launchdarkly.com https://data.product.lastpass.com https://content.product.lastpass.com https://maps.googleapis.com https://ff.kis.v2.scr.kaspersky-labs.com wss://ff.kis.v2.scr.kaspersky-labs.com; script-src 'self' 'sha256-H3SVZBYrbqBt3ncrT/nNmOb6nwCjC12cPQzh5jnW4Y0=' https://content.pro…v2.scr.kaspersky-labs.com wss://ff.kis.v2.scr.kaspersky-labs.com; style-src 'self' 'unsafe-inline' https://content.product.lastpass.com https://fonts.googleapis.com https://ff.kis.v2.scr.kaspersky-labs.com wss://ff.kis.v2.scr.kaspersky-labs.com; child-src 'self' 'report-sample' https://ff.kis.v2.scr.kaspersky-labs.com wss://ff.kis.v2.scr.kaspersky-labs.com; font-src 'self' https://fonts.gstatic.com ; frame-ancestors 'self'; block-all-mixed-content; upgrade-insecure-requests; report-uri /report/cspviolation/
content-type
	text/html; charset=utf-8
date
	Mon, 10 Jan 2022 05:53:30 GMT
feature-policy
	camera 'none';microphone 'none';geolocation 'none';encrypted-media 'none';payment 'none';usb 'none';
pragma
	no-cache
referrer-policy
	no-referrer
strict-transport-security
	max-age=86400000; includeSubDomains; preload
x-content-type-options
	nosniff
x-dns-prefetch-control
	off
x-download-options
	noopen
X-Firefox-Spdy
	h2
x-xss-protection
	1; mode=block
	
Accept
	*/*
Accept-Encoding
	gzip, deflate, br
Accept-Language
	en-US,en;q=0.5
Connection
	keep-alive
Cookie
	_abck=B916A9B1DDDEACA344F2FB1C80DBD3FE~-1~YAAQHsARYA8lwbR9AQAAkQOMQgdnRRfLOaK2/KHZ2aYeURob8qQ5JhY4on89JqXbiUKGQc6joQs36/VZ26MHcsgafbWppXFe3HWie8ofqxLLadLhcZ8l9Hsde59iy8vSZ8NIVP8NkqEN5lGeBNp4xZoAMMyagYX9fDcBdqZX8ykNaGrewBOBy3I93NgklYs6LITZ9JbeqmNuS/MxBBkEG9rraUZXOoe/S8ho7gOXO0G+3WJLimqfgUprtN4IgUnEx6Jd7GH/tmF7cr6QDUD/+rrifvdfbFz5D532QYNB9/H5cWghDj5vhEmxXxPsLud1a0PL8yjcFDMJx2kiMGKvnxDln4q5iMj22jEOT0DTft1sCFJWTgXUhwwokR52yqP8N4JKR3UnLP/DjOQmug==~-1~-1~1641741637; lang=en_US; origin=%28CreatedAt%3A01-10-2022%20…48aNCrxwb+vToahoiF1wqVwiOzANVVv2SLts04iMwwy4PIyByWUEHhC277y5ztXgJUjhuLyfQUZfNlSIzEa4v/N7dFmBh2/sJBomx0+iMB2AKCZ33Lle9TLSWU4IHjoxNABpBoalDgw9WnEpe3jRpoD5+jbOxMH1JQaeigsz2LRDgz87LWn/jREjd7HLLzU7tSWcRhykZEJ4lpgobfVWblzfluAcgHxRAlGexWG00KUi6eIRW0Qya5Qfcrnzzsi1DpCLlIdfoBkQqxh9dWWMYygA==~3158327~3748663; bm_sv=AF1A789FA992256AE6172F46812B51BB~pNXL578JVytMOcTvdM9LVcwJaakTdSaXj3AUMKgvNZHVFLLJjzcrD64vEk7Q52bZqGStAEtjoX+Pvc4msWFuJaiSPZFkJu1Gj4WUZRQdX8llsiG0mQXyxH7ykOpZ8kXmDcA3O9X2F0gqfSJNlHZj68QB8hki8zJcNum0uBIxB/0=
Host
	auth.lastpass.com
Sec-Fetch-Dest
	empty
Sec-Fetch-Mode
	cors
Sec-Fetch-Site
	same-origin
User-Agent
	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:95.0) Gecko/20100101 Firefox/95.0
06:53:30.764 Cookie “.AspNetCore.Cookies” has been rejected because it is already expired. Logout
06:53:30.764 Cookie “_prod_lp_np_mfa_auth” has been rejected because it is already expired. Logout
06:53:30.764 Cookie “idsrv” has been rejected because it is already expired. Logout
06:53:30.764 Cookie “idsvr.clients” has been rejected because it is already expired. Logout
06:53:30.764 Cookie “idsrv.session” has been rejected because it is already expired. Logout
06:53:30.765 Cookie “.AspNetCore.Cookies” has been rejected because it is already expired.
eL_Zotto
Active Contributor

Re: Firefox extension not working on some PC

In fact, I'm being logged out after 30seconds (approx):

[HTTP/2 200 OK 21077ms]

06:52:59.413
GETwss://lp-push-server-868.lastpass.com/ws/0ae16372186341e9763f86933921e127fc529021e69c82046dc4299fd063a66a
[HTTP/1.1 101 Switching Protocols 515ms]

06:52:59.421
XHRPOSThttps://lastpass.com/geticon.php
[HTTP/2 200 OK 316ms]

06:52:59.424
XHRPOSThttps://lastpass.com/geticon.php
06:52:59.425 [IDLE CHECK] startIdleChecker called idleCheckerStarted=false idleLogoffValueInMinutes=0 lpfulllib.js:1:69639
06:52:59.426 read: 27 preferences lpfulllib.js:1:69639
06:52:59.426
XHRPOSThttps://lastpass.com/geticon.php
06:52:59.441
XHRPOSThttps://lastpass.com/getaccts.php?mobile=1&b64=1&shap=1&u=ee5abce9ebf360382e88ba7d6eb1ed8c5df2dc05f4305fd98e4b771112eca5aa&includesharedfolderformfillprofiles=1&includeemergencyaccess=1&includependingsharedfolders=1&includelinkedsharedfolders=1
[HTTP/2 200 OK 21040ms]

06:52:59.451
XHRGEThttps://lastpass.com/teams-api/my-company/showlicensing
[HTTP/2 200 OK 289ms]

06:53:00.022
Attempt to postMessage on disconnected port 30 nms_transport.js:167
06:53:03.717
GETwss://www.dtfengig.lu/2EF8E3DF-30F3-4066-90C5-69DE2633DD99aKKhRLyQxC2Tee83ELapYJptlIM6UvUeTQaxKEd9g7ne66EzG-CTOOadjKbLR4DA4ufmelgj_XnzLmDch-Je0g/websocket?url=aHR0cHM6Ly93d3cuZHRmZW5naWcubHUvaW5kZXgucGhwL2xiLWx1Lw==&nocache=1641793983418
[HTTP/1.1 101  87ms]

06:53:07.339
Attempt to postMessage on disconnected port 40 nms_transport.js:167
06:53:10.234
GETwss://community.logmein.com/2EF8E3DF-30F3-4066-90C5-69DE2633DD99Ev58P_w35mmp6Vkp9wYO8A_oy7VaPRaCbP53fznno0cdmtwB1NCAc_U1TjHX07A5PrQaxK1mEF5NSeorRTrZwA/websocket?url=aHR0cHM6Ly9jb21tdW5pdHkubG9nbWVpbi5jb20vdDUvZm9ydW1zL3JlcGx5cGFnZS9ib2FyZC1pZC9TdXBwb3J0X0Rpc2N1c3Npb25zL21lc3NhZ2UtaWQvMzY2Njk=&nocache=1641793989848
[HTTP/1.1 101  80ms]

06:53:10.683
Attempt to postMessage on disconnected port 30 nms_transport.js:167
06:53:10.828
GETwss://live-lia-pushy-service-v2.usw2.prod.hosted.lithcloud.com/realtime/notification/bcd8e3d4-4944-4ca6-98ac-8e75d9edba4e/1241077?auth=P7Y_IdhFdZCEF9BpfUKZ_hIlwFjgA9GbkJYOTC2b_HMi_JfXRMlHuE_N21wtPaidRwNs9rlyTXd3aFUo8C97pAzV4O4k4o2c0cRQVOc3Z_Q&X-Atmosphere-tracking-id=0&X-Atmosphere-Framework=2.2.1-javascript&X-Atmosphere-Transport=websocket&X-Cache-Date=0&Content-Type=application/json
[HTTP/1.1 101 Switching Protocols 886ms]

06:53:10.864
Attempt to postMessage on disconnected port 31 nms_transport.js:167
06:53:25.012
POSThttps://incoming.telemetry.mozilla.org/submit/firefox-desktop/baseline/1/3b00ee61-e764-4648-bd08-fd03a3e1bf7d
[HTTP/2 200 OK 206ms]

06:53:29.515 LPNotifications: closing all notifications lpfulllib.js:1:69639
06:53:29.517 rsa_clearvars : called lpfulllib.js:1:69639
06:53:29.565
XHRPOSThttps://lastpass.com/logout.php?chrome_plugin=1&noredirect=1
[HTTP/2 301 Moved Permanently 395ms]

06:53:29.614 [IDLE CHECK] startIdleChecker called idleCheckerStarted=false idleLogoffValueInMinutes=0 lpfulllib.js:1:69639
06:53:29.614 read: 22 preferences lpfulllib.js:1:69639
06:53:29.865
XHRGEThttps://lastpass.com/logout?skip_prompt=1&extension_logout=1
[HTTP/2 200 OK 321ms]

06:53:30.213
XHRGEThttps://identity.lastpass.com/Login/Logout
[HTTP/2 200 OK 655ms]

06:53:30.216
XHRGEThttps://auth.lastpass.com/account/logout
[HTTP/2 200 OK 737ms]

	
GET
	https://auth.lastpass.com/account/logout
Status
200
OK
VersionHTTP/2
Transferred3.59 KB (1.54 KB size)
Referrer Policyorigin

	
cache-control
	no-store, no-cache, must-revalidate, max-age=0
content-security-policy
	default-src 'self' 'report-sample'; connect-src 'self' https://lastpass.com https://*.lastpass.com https://lastpass.eu https://api.segment.io https://app.launchdarkly.com https://events.launchdarkly.com https://clientstream.launchdarkly.com https://data.product.lastpass.com https://content.product.lastpass.com https://maps.googleapis.com https://ff.kis.v2.scr.kaspersky-labs.com wss://ff.kis.v2.scr.kaspersky-labs.com; script-src 'self' 'sha256-H3SVZBYrbqBt3ncrT/nNmOb6nwCjC12cPQzh5jnW4Y0=' https://content.pro…v2.scr.kaspersky-labs.com wss://ff.kis.v2.scr.kaspersky-labs.com; style-src 'self' 'unsafe-inline' https://content.product.lastpass.com https://fonts.googleapis.com https://ff.kis.v2.scr.kaspersky-labs.com wss://ff.kis.v2.scr.kaspersky-labs.com; child-src 'self' 'report-sample' https://ff.kis.v2.scr.kaspersky-labs.com wss://ff.kis.v2.scr.kaspersky-labs.com; font-src 'self' https://fonts.gstatic.com ; frame-ancestors 'self'; block-all-mixed-content; upgrade-insecure-requests; report-uri /report/cspviolation/
content-type
	text/html; charset=utf-8
date
	Mon, 10 Jan 2022 05:53:30 GMT
feature-policy
	camera 'none';microphone 'none';geolocation 'none';encrypted-media 'none';payment 'none';usb 'none';
pragma
	no-cache
referrer-policy
	no-referrer
strict-transport-security
	max-age=86400000; includeSubDomains; preload
x-content-type-options
	nosniff
x-dns-prefetch-control
	off
x-download-options
	noopen
X-Firefox-Spdy
	h2
x-xss-protection
	1; mode=block
	
Accept
	*/*
Accept-Encoding
	gzip, deflate, br
Accept-Language
	en-US,en;q=0.5
Connection
	keep-alive
Cookie
	_abck=B916A9B1DDDEACA344F2FB1C80DBD3FE~-1~YAAQHsARYA8lwbR9AQAAkQOMQgdnRRfLOaK2/KHZ2aYeURob8qQ5JhY4on89JqXbiUKGQc6joQs36/VZ26MHcsgafbWppXFe3HWie8ofqxLLadLhcZ8l9Hsde59iy8vSZ8NIVP8NkqEN5lGeBNp4xZoAMMyagYX9fDcBdqZX8ykNaGrewBOBy3I93NgklYs6LITZ9JbeqmNuS/MxBBkEG9rraUZXOoe/S8ho7gOXO0G+3WJLimqfgUprtN4IgUnEx6Jd7GH/tmF7cr6QDUD/+rrifvdfbFz5D532QYNB9/H5cWghDj5vhEmxXxPsLud1a0PL8yjcFDMJx2kiMGKvnxDln4q5iMj22jEOT0DTft1sCFJWTgXUhwwokR52yqP8N4JKR3UnLP/DjOQmug==~-1~-1~1641741637; lang=en_US; origin=%28CreatedAt%3A01-10-2022%20…48aNCrxwb+vToahoiF1wqVwiOzANVVv2SLts04iMwwy4PIyByWUEHhC277y5ztXgJUjhuLyfQUZfNlSIzEa4v/N7dFmBh2/sJBomx0+iMB2AKCZ33Lle9TLSWU4IHjoxNABpBoalDgw9WnEpe3jRpoD5+jbOxMH1JQaeigsz2LRDgz87LWn/jREjd7HLLzU7tSWcRhykZEJ4lpgobfVWblzfluAcgHxRAlGexWG00KUi6eIRW0Qya5Qfcrnzzsi1DpCLlIdfoBkQqxh9dWWMYygA==~3158327~3748663; bm_sv=AF1A789FA992256AE6172F46812B51BB~pNXL578JVytMOcTvdM9LVcwJaakTdSaXj3AUMKgvNZHVFLLJjzcrD64vEk7Q52bZqGStAEtjoX+Pvc4msWFuJaiSPZFkJu1Gj4WUZRQdX8llsiG0mQXyxH7ykOpZ8kXmDcA3O9X2F0gqfSJNlHZj68QB8hki8zJcNum0uBIxB/0=
Host
	auth.lastpass.com
Sec-Fetch-Dest
	empty
Sec-Fetch-Mode
	cors
Sec-Fetch-Site
	same-origin
User-Agent
	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:95.0) Gecko/20100101 Firefox/95.0
06:53:30.764 Cookie “.AspNetCore.Cookies” has been rejected because it is already expired. Logout
06:53:30.764 Cookie “_prod_lp_np_mfa_auth” has been rejected because it is already expired. Logout
06:53:30.764 Cookie “idsrv” has been rejected because it is already expired. Logout
06:53:30.764 Cookie “idsvr.clients” has been rejected because it is already expired. Logout
06:53:30.764 Cookie “idsrv.session” has been rejected because it is already expired. Logout
06:53:30.765 Cookie “.AspNetCore.Cookies” has been rejected because it is already expired.
eL_Zotto
Active Contributor

Re: Firefox extension not working on some PC

n the console log, I see being logged out after 30 sec (or so)

eL_Zotto
Active Contributor

Re: Firefox extension not working on some PC

suddenly, today, it's working again.
The Firefox extension was updated with a version from January 9th 2022

 

Author         LastPass
Version        4.85.1.3
Last Updated   9 January 2022
Homepage       https://lastpass.com/
...

 

 

View solution in original post