Thank you @RachelO. All is working well now.
@RachelO I am also getting this same error after attempting reset my account.
Hi @boydz, welcome to the community.
Just to confirm, you already tried the steps in this support article?
@GlennD Correct. I get this message when I click the "I've lost my Google Authenticator device" link
This multifactor authentication service is not enabled for your account: Google Authenticator.
Same issue! I need to do a hard reset on my phone where I use Google Authenticator. In preparation, I disabled 2FA for Google Auth from the LastPass app online, but after I log off, I still get prompted for the Google Auth code when I try to login. Using the "lost Google Auth device" link does no good - won't recognize my master password. I submitted a ticket, but really need this fixed ASAP.
And yes, reviewed this thread and followed support article steps.
I do still have LastPass access through my phone, where I'm using biometrics. But can't find anything to help me there either. Note I also do still have Google Auth with the LastPass code working. I had not removed it yet.
Loop screens attached:
Email showing confirmation that 2FA is disabled:
@GlennD any ideas what I should do?
I reviewed your account and Google Authenticator is showing as enabled still so I will open a support ticket for you.
Hi @GlennD, I'm having the same problem (can't disable google authenticator - see photo below). Is this something you can help me with?