Google Authenticator request loop

[NickSab]

For anyone else with this issue, my issue was that my email was associated with a prior employer - my account was tied to a business account. I had to contact my old employer and get IT to remove me. Once they did that, I was able to get back into my account.
Sharing in case that helps anyone else.

[GlennD]

Thank you @NickSab 

[AdiBalas]

Hello

I created a new password. 

But when I try to log in, it keeps asking me for my Google Auth passcode, which I don't have anymore. Hence I click "Lost my google auth device". 

For my surprise, the next screen says: "This multifactor authentication service is not enabled for your account: Google Authenticator."

Dead end. 

Loop. 

If this service is not enabled for my account, then WTH it keeps asking me when I try to log in?!!!

Could anyone pls help me?

[GlennD]

Hi @AdiBalas,

I have opened a support ticket for you to have Google Authentication disabled from our side.

[AdiBalas]

Thanks for Help,  i hope will be OK

[ericjo8585]

I'm having the same issue with my account. I'm prompted to enter an authenticator code even though I just reset my lastpass account. When I try to disable I get the following message:

This multifactor authentication service is not enabled for your account: Google Authenticator

[urbanfreak]

I too have this exact problem. Can you fix my account, as well? (email removed for privacy - GlennD)

[urbanfreak]

I haven't used LogMeIn for a long time. In order to start using again I had to reset my account, since I had forgotten my master password. I created a new password. But when I try to log in, it keeps asking me for my Google Auth passcode, which I don't have anymore. Hence I click "Lost my google auth device".
For my surprise, the next screen says: "This multifactor authentication service is not enabled for your account: Google Authenticator."
Dead end.
Loop.
If this service is not enabled for my account, then Why does it keep asking me when I try to log in?!!!

Could anyone pls help me?

[GlennD]

Hi @urbanfreak, welcome to the community.

I have created a support ticket for you.

[drogj]

Hi @GlennD,

I have the exact same issue: my account was linked to a company account in 2019, which was disabled a month later. Now, my company (same company but probably new account) tries to invite me but I can't login to my account since it asks for Google Authentication which I cannot disable ("Lost my google auth device" page says "This multifactor authentication service is not enabled for your account: Google Authenticator").

Thank you.