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diego3
New Contributor

Google Authenticator request loop

I haven't used LogMeIn for a long time. I order to start using again I had to reset my account. That's fine. 

I created a new password. 

But when I try to log in, it keeps asking me for my Google Auth passcode, which I don't have anymore. Hence I click "Lost my google auth device". 

For my surprise, the next screen says: "This multifactor authentication service is not enabled for your account: Google Authenticator."

Dead end. 

Loop. 

If this service is not enabled for my account, then WTH it keeps asking me when I try to log in?!!!

 

Could anyone pls help me?

41 REPLIES 41
IgorM1
New Contributor

Dear moderator, 

I'm unfortunately stuck in the same loop, would you be able to reset my account too? 
That'd be appreciated, thank you! 

Best, Igor

IgorM1
New Contributor

Hello @AshC @GlennD ,

I'm unfortunately stuck in the same reset loop as mentioned earlier in this forum. I had an old personal Lastpass account which I reseted, I'm however not able to log into the newly setup account since I have no access to my old Google Authenticator account (that was setup on an old phone years ago). 

When I click "Lost my google auth device".
For my surprise, the next screen says: "This multifactor authentication service is not enabled for your account: Google Authenticator."

Would you be able to help me to get out of this loop?