@GlennD Correct. I get this message when I click the "I've lost my Google Authenticator device" link
This multifactor authentication service is not enabled for your account: Google Authenticator.
Same issue! I need to do a hard reset on my phone where I use Google Authenticator. In preparation, I disabled 2FA for Google Auth from the LastPass app online, but after I log off, I still get prompted for the Google Auth code when I try to login. Using the "lost Google Auth device" link does no good - won't recognize my master password. I submitted a ticket, but really need this fixed ASAP.
And yes, reviewed this thread and followed support article steps.
I do still have LastPass access through my phone, where I'm using biometrics. But can't find anything to help me there either. Note I also do still have Google Auth with the LastPass code working. I had not removed it yet.
Loop screens attached:
Email showing confirmation that 2FA is disabled:
I reviewed your account and Google Authenticator is showing as enabled still so I will open a support ticket for you.