I have an active free subscription for the last four years (annual renewal done in Feb 2021), but out of the blue, it started showing me as a Free user today. Now it is prompting me to switch to computer when I am using it on the Laptop. Did not have this problem earlier. Very frustrating!
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I signed up for a Premium account on Oct 23, 2020 and have happily been using it since then. About 3 months ago, I signed up for a Families trial but decided it wasn't right for me, so I didn't renew/sign up for it and just cancelled it today. I assumed the Families trial wouldn't impact my Premium account status, since I'd already paid for Premium, but all of sudden my account is showing as Free and I have no idea why. Has anyone else experienced this???