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MG4
New Contributor

Re: Have a premium subscription, but shows as Free user

Same problem here, schould also be running until Feb 2022. No reply from customer support yet.

hh5050
Active Contributor

Re: My Last Pass Premium account just reverted to Free even though it doesn't expire until Oct 2021!

same here. This is super annoying. First I signed up for Family Trial. Then this expired somehow mysteriously. Then I signed up for Premium. Paid on iphone. But Lastpass refuses to upgrade and keeps telling me I have to switch device. 

hh5050
Active Contributor

Re: Have a premium subscription, but shows as Free user

Have exactly the same problem. Been using LastPass for years and decided to pay for the service, but clearly yesterday they system decided to kick people out and when I resubscribed on my iphone, they charged me ok but still the problem remains and my computer tells me I have to switch and threatening me it is the last switch.

 

How can I can trust Lastpass with my passwords when they cannot even manage to respect my subscription I paid for!

ji1
Active Contributor

Re: Have a premium subscription, but shows as Free user

Attempted to make contact with them in every way I can imagine.

 

SO I FINALLY GOT AN ANSWER!!! Whoo hooo.

 

The answer reflects that they don't understand the issue, likely didn't even read my complaint and just picked a random pre-scripted boiler plate answer and sent it off.

Then closed the email saying "If you require urgent assistance, please call us at  and reference the ticket ID listed above."

Well guess what I did, I actually called the number.

And the nice gentleman answering the phone said that 'Lastpass isn't his department, so he can't help me."  But he would forward my inquiry over to the correct department and have them get back to me.  

Still waiting to hear. 

ji1
Active Contributor

Re: Have a premium subscription, but shows as Free user

An update!

 

SO I FINALLY GOT AN ANSWER!!! Whoo hooo.

 

The answer reflected that they don't understand the issue.

Then closed the email saying "If you require urgent assistance, please call us at  and reference the ticket ID listed above."

 I called the number and the nice gentleman answering the phone said that 'Lastpass isn't his department, so he can't help me." 

foxhound_rzl
Active Contributor

Re: My Last Pass Premium account just reverted to Free even though it doesn't expire until Oct 2021!

I was able to reach Support by clicking "Contact Support" at the bottom of this link:

https://support.logmeininc.com/lastpass/help/how-do-i-contact-customer-support-for-lastpass-lp010121

 

When it asks if you want to receive a call or send an e-mail, click the option to receive a call and provide your phone #. I received a call within 30 minutes by a support person who acknowledged the issue and informed me that he would reach out to the proper team to resolve it.

 

As of now it is not resolved yet, but it was good to receive a response.

norifume
Active Contributor

Re: My Last Pass Premium account just reverted to Free even though it doesn't expire until Oct 2021!

I am getting tired not getting response from Lastpass... 

I have to use both PC and my phone so getting downgraded to free plan prevents me to retrieve my password. I have enough of this and I am switching to bitwarden.   

akhilsingh82
Active Contributor

Re: My Last Pass Premium account just reverted to Free even though it doesn't expire until Oct 2021!

I haven't received a reply yet. I think I will also be forced to migrate to some other app.

foxhound_rzl
Active Contributor

Re: My Last Pass Premium account just reverted to Free even though it doesn't expire until Oct 2021!

LastPass Customer Support resynced my account and my Premium access has been restored after roughly 3 business days' time. If anyone is still waiting on LastPass Support to pick up your ticket, I recommend reaching out using the "Call Me" option I mentioned previously.

akhilsingh82
Active Contributor

Re: My Last Pass Premium account just reverted to Free even though it doesn't expire until Oct 2021!

It doesn't show me a "Call me" option.